Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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ROHAN RANGANATH JOSHI

ROHAN RANGANATH JOSHI

Bengaluru

Summary

Looking for an opportunity to develop my skills and contribute to the growth of the company while helping to upgrade myself to have a career that will provide an environment to learn. Efficient professional with background providing technical support for end-users in setting. Known for actively listening to user concerns, effective troubleshooting, and resolving issues quickly. Committed to exceeding customer expectations to maintain high levels of satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate IT Support Analyst

Morgan Stanley
Bangalore
09.2022 - Current
  • Utilized enterprise desktop management tools to remotely assist others and deploy software.
  • Documented user information, issue details and solutions on service tickets and closed tickets upon resolution.
  • Resolved technical issues, identified solutions, and provided technical support by phone and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted in the management of mobile device configurations, installations, and updates for Intune and MobileIron, both BYOD and corporate devices.
  • Provide technical support for VIP users being a part of ETrade Pod, Mac Pod, and IBD/GCM Pod

Intern

Winsun Global Tech private limited
Bangalore
  • Integrated engineering design information into 3D models using parametric toolsets, like CATIA V5.

Education

B.E. - Mechanical Engineering

New Horizon College of Engineering
Bangalore
01.2022

Diploma - Automobile Engineering

PES Polytechnic
Bangalore
01.2019

Skills

  • Ticketing Systems(Servicenow)
  • Remote Desktop Support(MSRA,RDP)
  • Hardware Troubleshooting
  • Basics of C Programming
  • Azure AD
  • Microsoft office

Certification

  • ITIL V4 Foundation

Timeline

Associate IT Support Analyst

Morgan Stanley
09.2022 - Current

Intern

Winsun Global Tech private limited

B.E. - Mechanical Engineering

New Horizon College of Engineering

Diploma - Automobile Engineering

PES Polytechnic

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ROHAN RANGANATH JOSHI