Rohan Rokade
Summary
- Currently serving as an Administrative / Event Specialist at Atos India Pvt. Ltd, where I project manage over 400 events, lead a team of 150+ professionals, and ensure operational excellence in various administrative areas
- Accomplished hospitality leader with a wealth of experience in managing customer service, food and beverage operations, and overall guest satisfaction
- A track record of consistently exceeding guest expectations and achieving high levels of customer loyalty through exceptional service delivery
- Expertise in overseeing all aspects of food and beverage operations , from menu planning and kitchen management to front-of-house service and inventory control
- Proven ability to develop and lead high-performance teams, fostering a culture of excellence, collaboration, and continuous improvement
- A results-driven approach to financial management , with a history of optimizing revenue, controlling costs, and driving profitability within the hospitality sector
- Skilled in creating & implementing strategic initiatives to enhance guest experiences, streamline operations & compete in the dynamic hospitality industry
- Strong problem-solving and decision-making abilities, with a focus on resolving challenges swiftly and effectively to ensure smooth day-to-day operations
- A commitment to maintaining the highest standards of quality, cleanliness, and safety to create a welcoming and secure environment for guests
- Exceptional communication and interpersonal skills, facilitating positive relationships with team members, guests, vendors, and stakeholders
- A passion for staying current with industry trends, emerging technologies, and best practices, ensuring the ability to adapt and innovate in a constantly evolving hospitality landscape
Overview
19
19
years of professional experience
1
1
Certification
Work History
Administrative /Lead Event Specialist
Atos Syntel Pvt. Ltd
06.2014 - Current
- Managing Facility Administration of 1200000 sq. ft office space.
- Managing general day-to-day Administration, Hospitality & Facility Management at GDC.
- Orchestrating the project management of over 400 events, encompassing planning, scheduling, budgeting, boardroom/meeting room setup, and rigorous compliance adherence.
- Engaged in Event management/client visit management, organizing meetings, and conferences, making travel arrangements, hotel reservations, flight ticket booking, and food & beverage arrangements.
- Management of various office service providers (Housekeeping activities, office supplies orders, tea/coffee vending machine, help desk operations, vendor management, event management, printing, Guest house, In-house doctors, Cafeteria management, Courier services)
- Working on Annual budget with details on CAPEX, and OPEX .
- Preparing Bill of Quantity (BOQ) documents and managing Service Level Agreements (SLA) and Scope of Work (SOW ) to ensure seamless project execution.
- Supervising monthly billing procedures for hospitality and soft service invoices related to vendor-provided services
- Utilizing SAP to generate PR/PO requests for hospitality and soft service needs through Ariba.
- Monitoring AMC and contracts through the Annual Contract Tracker (ACT) and proactively renewing them in collaboration with the procurement and commercial teams before expiration
- Maintaining MIS reports every month and keeping track of all the expenses related to admin
- Handling food court operations - Agreements, PCC, medical fitness documents of staff handling food, FSSAI, food committee meetings, and food festival
- Aware of basics of physical security, fire drills & building evacuation, and BMS operations .
Duty Manager
Inox Leisure Ltd
12.2012 - 06.2014
- Spearheaded a team of 25 professionals, including two Team Leaders, overseeing daily operations encompassing merchandising, promotions, cost control, sales optimization, vendor and quality management, and resolution of customer grievances
- Played a pivotal role in the branch's transition during the acquisition of 'Fame' by 'INOX.' This involved executing significant changes in themes and branding, implementing new policies, recruiting new talent, and conducting comprehensive training sessions to equip the staff with revised procedures and standards
- Took charge of training employees in essential job functions, ensuring they were proficient and well-prepared to fulfill their roles effectively
- Implemented cost-saving initiatives that significantly boosted profitability while staying within budgetary constraints
- Collaborated closely with local law enforcement agencies and government authorities to ensure strict compliance with their directives and regulations
Food and Beverage Supervisor
Holiday Inn
03.2007 - 10.2010
- Served as the Duty Manager at a prestigious fine dining brasserie property featuring 150 guest rooms, a restaurant with 91 covers, room service, and four meeting rooms
- Spearheaded projects aimed at ongoing enhancement of customer satisfaction, skillfully addressing needs with cost-effective solutions while optimizing profit
- Championed exceptional service delivery by providing comprehensive training to the front office staff
- Effectively managed the annual revenue of £0.5 million for the F&B establishment, consistently achieving financial targets each year through the execution of promotional events and strategic selling
Food and Beverage Associate
J W Marriott
10.2005 - 02.2006
- Established and enforced rigorous performance and service standards to uphold a consistent, high-quality environment dedicated to exceeding customer satisfaction
- Ensured the restaurant's cleanliness and adherence to stringent health regulations
- Conducted comprehensive training sessions for new staff members, familiarizing them with company policies and procedures
- Provided support and assistance to team members in addressing guest inquiries, fulfilling requests, and effectively resolving guest complaints
Education
Diploma -
3 Year Diploma in HMCT (AHLA) - Hotel Management
Metropolitan Institute
Pune, India02.2005
HSC -
Prerana Junior College
2002
Skills
- Event planning and management
- Customer experience enhancement
- Team leadership and development
- Vendor Development & Management
- Resource, Budget, and Cost Optimization
- Risk Assessment & Mitigation
- Process improvement and optimization
- Compliance and regulatory adherence
- Professionalism and work ethic
- Honesty and integrity
- Adaptability and flexibility
- Accountability and dependability
- Conflict resolution and mediation
- Interpersonal communication
- Self-motivated
- MS office
Accomplishments
- Elevated the CSAT score significantly, achieving a year-over-year increase from 3.8 to 4.6, while sustaining this improved performance.
- Received a prestigious service excellence award from the CEO, recognizing exceptional contributions.
- Earned the title of 'Best Employee of the Year' in 2010 and subsequently received two well-deserved promotions in recognition of outstanding performance
- Celebrated 10 years of dedicated service, consistently contributing to key projects, fostering team collaboration, and driving innovation, resulting in significant improvements in operational efficiency and client satisfaction.
Certification
Project Management Professional (PMP)
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
French
Beginner (A1)
Timeline
Administrative /Lead Event Specialist
Atos Syntel Pvt. Ltd
06.2014 - Current
Duty Manager
Inox Leisure Ltd
12.2012 - 06.2014
Food and Beverage Supervisor
Holiday Inn
03.2007 - 10.2010
Food and Beverage Associate
J W Marriott
10.2005 - 02.2006
Diploma -
3 Year Diploma in HMCT (AHLA) - Hotel Management
Metropolitan Institute
HSC -
Prerana Junior College