Rohan Rokade
Administration Specialist
Pune
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Hospitality & Soft Service.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Administrative Specialist
Atos Syntel
Pune
06.2014 - Current
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Identified communication channels to set roadmap to distribute information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Spearheaded more than 10 special projects/visits exclusively arranged for potential clients, to create first and lasting impression to convert opportunity into business
- Managed more than 500 external client visits successfully with zero escalations
- Managed 2 Board visits (spanned over 5 days) in Pune facility, end to end, including accommodation, logistics, food, etc. for the Founder, CEO, CFO, and other board members
- During BCP situation in Aug 2018, arranged for transport, accommodation, food, etc. of ~2000 employees who had stayed overnight for 2 days in Pune facility
- Participating for the monthly KPI and penalties for soft service.
- Oversaw all aspects of sporting events, cultural programs and meetings; utilizing the 1000+ seat arena, 7 board rooms, 3 video conference rooms and 7000 sq. ft. of sports and gym area
- Led team of 150+ to ensure effective delivery of services including safety, compliance, client visits, boardroom, cafeteria, guesthouse, sports area, helpdesk, etc. in day-to-day operations.
- Managed logistics for 100+ strategic meetings and IT events conducted for 5000+ employees
- Managed 200+ events in terms of budget planning, invoice reconciliation and expense allocation.
- Worked directly with contracted hotels/vendors on securing hotel rooms, room configuration, VIP transportation, meeting materials, food, audio/visual equipment’s set-up
- Prepared BOQ (Bill of Quantity), SLA/SOW for procuring admin/hospitality requirement
- Manage client relationships and identify opportunity for new contracts.
- Analyse data and generate reports to identify potential for business growth.
- Bid on new projects and negotiate contract terms.
- Recruit and oversee contractors and vendors.
Duty Manager - Operations
Inox Leisure Ltd.
Pune
12.2012 - 06.2014
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Led a team of 25 (including 2 TLs), for carrying out daily operations including -merchandizing, promotions, operating costs, sales maximization, vendor and quality management, etc.
- Liaised with local police authorities for complying with safety directives issued by the police
- Played key role for the branch during the acquisition of ‘Fame’ by ‘Inox’, which included changing themes, branding, implementing new policies, training the staff on revised procedures
Food and Beverage Supervisor
Holiday Inn
Berkshire Slough
03.2007 - 10.2010
- Worked as a Supervisor cum Shadow Duty Manager at a fine dining brasserie property with 150 guest rooms, restaurant with 91 covers, bar with 54 covers, room service and 4 meeting rooms.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked with qualified chef to diversify menu with new offerings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised food presentation and plating to enhance visual appeal.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Oversaw F&B establishment annual revenue of £0.5 Mn and achieved the financial targets each year through cold calling and promotional events on occasions like Xmas, New Year, Easter, etc
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Set and oversaw weekly and special event menu plans.
Food and Beverage Associate
J.W Marriott
Mumbai
10.2005 - 02.2006
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Greeted and seated guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
Education
B.COM - Accounting
The Maharaja Sayajirao University of Baroda
Gujarat 01.2022 - 03.2025
3 Year Diploma in HMCT (AHLA) - Hotel Management
Metropolitan Institute
Pune, Maharashtra 02.2022 - 03.2025
Higher Secondary School -
Prerana Junior College
Pune, Maharashtra 04.2020 - 03.2022
Skills
Meeting planning & coordination
Client Management
People Management
Vendor Management & Negotiation
Cost reduction and budgeting
Data Collection & Project Management
Accomplishments
- Improved CSAT score from 3.8 to 4.6 within a year and maintained till date.
- Received company ‘VALUE’ awards.
- Awarded as ‘Best Employee of the Year’ in 2010 and promoted twice during the tenure.
Certification
Project Management Professional (PMP)
Timeline
3 Year Diploma in HMCT (AHLA) - Hotel Management
Metropolitan Institute
02.2022 - 03.2025
B.COM - Accounting
The Maharaja Sayajirao University of Baroda
01.2022 - 03.2025
Project Management Professional (PMP)
01-2021
Higher Secondary School -
Prerana Junior College
04.2020 - 03.2022
Administrative Specialist
Atos Syntel
06.2014 - Current
Duty Manager - Operations
Inox Leisure Ltd.
12.2012 - 06.2014
Food and Beverage Supervisor
Holiday Inn
03.2007 - 10.2010
Food and Beverage Associate
J.W Marriott
10.2005 - 02.2006