Rohan Saini
Cloud Support Engineer 1
Noida
Summary
Highly experienced Cloud Support Engineer (5 years total, 3.5+ years AWS) with a proven record in complex troubleshooting, critical incident resolution, and cross-functional collaboration. Deep expertise in Public Cloud and storage, with a strong focus on customer satisfaction.
Overview
5
5
years of professional experience
5
5
Certifications
Work History
Cloud Support Engineer 1
Amazon Web Services
11.2021 - Current
- Complete AWS S3 and AWS Backup SME accreditation.
- Delivered expert technical support, improving performance, enhancing security, and lowering costs in Cloud Environment.
- Premium support for enterprise AWS infrastructure availability and reliability, consistently meeting SLAs (15 minutes) and ensuring high client satisfaction.
- Led and executed end-to-end data migration projects for enterprise customers across on-premise, AWS, and other public cloud environments.
- Partnered with internal engineering to identify, troubleshoot, and resolve bugs impacting AWS service functionality.
- Provided 24/7 on-call support for AWS S3 and Backup, ensuring uninterrupted service delivery for critical incidents.
- Developed technical articles and conducted training for new team members.
Senior Research Associate
CloudThat Technologies
03.2020 - 11.2021
- Spearheaded an infrastructure empowerment project using Power Automate, aimed at aiding end users in infrastructure creation challenges.
- Implemented Power Automate to trigger Azure Functions for real-time evaluation of infrastructure outputs.
- Leveraged Azure Functions to gather intricate details about Azure-generated infrastructure, enabling precise scoring methods.
- Migrating Workload to AWS EKS. The client's existing Kubernetes cluster was on GKE, but the objective was to move it to AWS EKS. I started by provisioning the EKS control plane and worker node. I enabled cluster autoscaler for EKS and HPA for the workload (Pods) with a threshold of 60 percent.
- I then migrated their workload on EKS as Deployments, Services, ConfigMap, and Secrets by taking a backup in the S3 bucket. I then pulled all the YAMLs from there and ran it on the new cluster.
- Additionally, an AWS ALB Ingress controller was created, which used path-based routing.
- Orchestrated infrastructure provisioning by leading the setup through Terraform, ensuring smooth execution.
- Skillfully configured Elastic Kubernetes clusters, RDS, S3, CloudFront, Route53, VPC, and pivotal services for seamless project execution.
Education
B.Tech - Cloud Computing And Information Security
Sharda University
Skills
- AWS
- Azure
- Linux
- Terraform
- Git
- Shell Scripting
- Kubernetes
- Docker
Certification
AWS Solutions Architect Professionals
Awards
Most Valuable Player Oct'2024
Timeline
Cloud Support Engineer 1
Amazon Web Services
11.2021 - Current
Senior Research Associate
CloudThat Technologies
03.2020 - 11.2021
B.Tech - Cloud Computing And Information Security
Sharda University
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