Rohan Seth
Berlin
Summary
Automotive engineer with focus on operational excellence bringing expertise in process improvement and data analytics. Skilled in optimizing workflows, enhancing efficiency, and supporting business decision-making through data-driven insights.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Process Management - Intern/Werkstudent
Mercedes-Benz Group Service Berlin
08.2024 - Current
- Streamlined and harmonized P2P processes across MB USA entities, eliminating redundancies and optimizing workflows by designing BPMN diagrams in SAP Signavio and Microsoft Visio.
- Performed User Acceptance Testing for the vendor portal, created and validated test invoices in SAP Materials Management, supported for vendor system go-live.
- Monitored and analyzed operational data (demand, invoice receipt, invoice status) using Power BI dashboards to evaluate lifecycle efficiency and accelerate the invoice approval process.
- Enhanced invoice processing efficiency by testing and deploying a Smart PDF automation tool, enabling electronic invoice entry and seamless integration with external service providers.
- Contributed in development of KPI dashboards by consolidating and merging multiple databases, enabling analysis of metrics such as cycle time, manual vs. automated invoice processing, and overdue invoices.
Service Operations Manager
Maruti Suzuki India Limited
07.2020 - 09.2023
- Implemented KPIs, business scorecard, and benchmarking analysis, resulting in an 18% increase in operational growth for Service Centers
- Conducted comprehensive analysis of customer demographics, usage, and ownership patterns. Structured acquisition strategies based on insights, resulting in 26% retention growth and 12% customer base addition.
- Conducted agile sprints, reducing customer wait times by 25% and enhancing feedback system response rates by 38%.
- Implemented CRM analytics and lead scoring models, increasing lead conversion rates by 32%.
- Created Power BI dashboards to track inventory levels, usage patterns, and reorder points, optimizing inventory management system
- Enhanced service processes with cross-functional teams, implementing vehicle tracking system and digitizing the customer journey, improving satisfaction and engagement
Internship
JCB India
04.2019 - 07.2019
- Conducted critical tests leading to engine performance validation and Certificate of Conformity (CoC)
- Facilitated timely approval and market readiness, bolstering company's competitive advantage and market presence.
Education
Master of Science - Global Production Engineering
Technische Universität
Berlin, GermanyBachelor of Science - Automotive Engineering
University of Petroleum And Energy Studies
Dehradun05-2020
Skills
- Process Management
- KPI Monitoring and Analysis
- Data Driven Decision Making
- Process Planning and Optimization
- Business analysis
- Customer Relationship Management (CRM)
- Teamwork and Collaboration
- Stakeholder engagement
https://www.linkedin.com/in/rohanseth0212/
Accomplishments
- Twice recognized as the top employee in the service division for exceptional innovation and implementation, chosen from among 800 employees.
- Awarded for the best implementation of digital initiatives during the annual review meeting in 2020.
- Honoured with the Best Business Plan award in the Quad Bike Competition in both 2018 and 2019.
Certification
- Power BI
- Microsoft Visio
- SAP Signavio
- SAP MM
- Confluence
- Microsoft Office
- SAP CRM
- Siemens Technomatix
- Siemens NX
Languages
English
Proficient
C2
German
Elementary
A2
Hindi
Proficient
C2
Timeline
Process Management - Intern/Werkstudent
Mercedes-Benz Group Service Berlin
08.2024 - Current
Service Operations Manager
Maruti Suzuki India Limited
07.2020 - 09.2023
Internship
JCB India
04.2019 - 07.2019
Master of Science - Global Production Engineering
Technische Universität
Bachelor of Science - Automotive Engineering
University of Petroleum And Energy Studies
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