Rohan Shetty

· Managed and carried out security initiatives for well-known customers in the retail, commercial, and industrial domains.

· Managed high-end clients including Brahma, Nyati and Decathlon, among others.

· Oversaw over 15 to 20 site supervisors.

· Arrange business meetings and presentations with clients by video call, phone, or in person.

· Served as the company's immediate point of contact for any help.

· Closely collaborated with the business owner.

· As an Implementation Specialist at ADP, I specialized in Benefits Management (carrier connection), delivering top-tier service with a proven track record.

· I have achieved a 100% Customer Satisfaction (CSAT) score during 2018-2019 and approximately 95% in 2020-2022.

· My role involves managing multiple projects simultaneously, ensuring end-to-end implementation with precision and efficiency.

· I successfully managed and coordinate approximately 60 projects, consistently achieving key performance indicators (KPIs) for project completion, Net Promoter Score (NPS), and Weeks to Start (WTS).

· By analyzing vendor-provided results and resolving discrepancies, I implemented feed setups to ensure optimal functionality for clients and automate approved feeds after receiving vendor approval.

· Post-production, I provide ongoing support to clients, ensuring smooth maintenance.

· I maintain detailed records, monitor project progress, and proactively communicate with clients to address any delays or issues. Facilitating collaboration between clients and internal teams, I streamline project operations and conduct client training and best practices.

· Recognized as the best performer award for multiple times, I maintain a record of 95+ NPS (CSAT & OSAT) since the beginning of my employment.

· My expertise in product management and dedication to client success consistently drive positive outcomes for our clients and organization.

· Resolved device and network issues using troubleshooting techniques and providing clear and concise information.

· Reviewing account information and answering questions about sales or services.

· Responded to customer requests for products, services and provide stellar experience

· Conferred with sales team to boost revenue by cross selling new contracts.

· Getting information from various databases and Consulting with different departments.

· Was promoted as Mentor.

. Received monthly and quarterly awards