Rohan Shirsat
Senior Production Services Analyst
Pune
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Rational Senior Production Services Analyst with 9 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Senior Production Services Analyst
BNY Mellon Technology
Pune
12.2021 - Current
- Currently working as a Senior Production Services Analyst & handling multiple Bank operation related Mini & major projects.
- Perform system health checks & prepare BOD/SOD reports.
- Working on various low priority incident & high priority incidents, Change management.
- Application/Infra monitoring & alerting setup using AppDynamics, Moogsoft, Cloud Prober, Splunk, Grafana etc.
- Plan & execute various scheduled activities which includes Monthly patching activity, Vulnerability remediation & vulnerability patching, support various applications release deployment & migration activities.
- Plan & execute various Applications DR/Failover/Failback activities.
- Datacenter DR Planning & executions.
- Apart from Day to day BAU currently working on 1Desk automation project for Pershing UK.
Technology Project Lead
HDFC Bank
Mumbai
07.2020 - 11.2021
- Worked as a Technology Project Lead, handling multiple Bank operation related Mini & major projects.
- We provided production support to several Applications, managing around 14 Application Servers in Windows platform, 9 Servers in Linux OS platform, 3 SQL DB Servers & 6 Oracle Database Servers.
- Day to day responsibilities included: Application Support (70% working with a 24x7 support team).
- Incident management (including major incidents), troubleshooting and communication.
- Problem tickets and action items, root cause analysis.
- Ensuring optimum ticket hygiene.
- Vendor Management & application enhancements.
- Maintenance activities Scheduling &coordination with internal teams &business stakeholders.
- Enforcing ITIL principles.
- Monthly service reviews and MIS with customers.
- Collaboration and reviews with hosting partners (both Cloud and on-premises).
- Optimizing the alerting framework and tools.
- Training and up skilling the team.
- Documentation and building knowledge base.
- Capacity planning & management.
- Server patching and lifecycle management.
- Automation, enhancements, improvements (stability, capacity, resiliency) (30%).
- Develop, manage and execute organization application support process and procedures.
- Mentor team to enhance their technical knowledge and handling complex issues.
- Identify incident trends and make appropriate recommendations to prevent incident recurrence.
- Developing final solutions for known errors.
- Occasional after-hours maintenance.
- Develop automation and tooling to support SRE activities and achieve specific reliability and supportability goals (reduction of toil, monitoring and alerting efficiency, etc.), for in-scope systems.
- Act as a role model / coach / mentor for other SRE Practitioners, leading the OPS transformation, promoting the overall SRE culture and maintaining best practices.
- Ensure that the GS critical systems and products are maintained and supported in order to achieve the efficient and effective delivery of services.
- Collaborate with product streams and infrastructure SMEs to maximize client experience through the support interface.
Software Engineer
Hexaware Technology Limited
Navi Mumbai
02.2019 - 03.2020
- Working for Client HDFC Bank Data Center Incidents Management Team, providing Production Support for HDFC Bank Talisma CRM Mail Application, as well as my responsibilities includes:
- Performing and providing daily SOD checks reports to make application server hygiene.
- Responsible for UAT/PROD deployment & validation. Installing and managing the upgrades in my application areal to deploy application binaries to different environment/servers
- Analyze & document problems, recommending solutions, & initiating corrective action.
- Monitor the recurrent incidents, perform problem management and escalate to the next level of support or development team when required.
- Database performance tuning and query optimization.
- Provide monthly Incidents / Status reports and updates of all important activities to client and management to keep track of efforts.
- Create & set various SMS / Email alerts for various activities & application performance monitoring purposes.
- Database Jobs checks & perform necessary actions on failed Jobs.
- Schedule various routines activities like database server patching, OS Patching, Hot-fix Implementations & various online – offline maintenance activities & keep track of all activities.
Deployment Engineer
V & V CompTech Systems Pvt Ltd
Navi Mumbai
09.2015 - 02.2018
- Worked as a Deployment Engineer for Adani Ports & Special Economic Zone (Adani Ports) Projects, providing production support to several Applications, managing around 14 Application Servers in Windows platform & 8 Database Servers. Day to day responsibilities include
- Participating in informal or formal design and architecting sessions with fellow consultants.
- Participating in the design and architecture sessions with the clients, gathering and documenting technical processes and requirements for the project.
- Participate in various meetings with Client & share Minutes of Meeting to Management.
- Patches releasing & management for Application Enhancements.
- Applications performance monitoring & performance analysis, which includes Application speed, Execution time monitoring, Longer running Procedures / Functions tracing & analysis.
- Resolving technical issues related with applications, databases, Servers, authentication, IIS.
- Web Application Hosting and Initial Configuration management as per requirements.
- SQL / Oracle scripts development for monitoring the log and processes.
- Database performance tuning and query optimization.
- Establish and maintain sound backup and recovery policies and procedures.
- Provide monthly status reports and updates of all important activities to client and tracking.
Education
Bachelor of Engineering - Computer Engineering
University of Mumbai
Mumbai 08.2010 - 07.2014
Higher Secondary - HSC Science
Maharashtra State Board
S.P. College Pune 06.2009 - 05.2010
Secondary School -
Maharashtra State Board
State Board 06.2007 - 05.2008
Skills
Incident Management
Certification
SAFe6.0 Practitioner Certification
Technical Background & Tool Sets
- Programming Languages : Core Java, Asp. Net, Vb. Net, C#
- Operating Systems : Windows OS, RHEL.
- Web Technologies : HTML, CSS, C#, .Net & Java
- Database : Oracle 12C, MS SQL Server 2012R2.
- Middleware : IIS, Oracle Web Logic 12C, Apache Tomcat.
- Tools : PLSQL Developer, SQL Developer, Toad for Oracle, SQL Server, Visual Studio
- Cloud Technology : AWS (AWS services like IAM, EC2, S3, ELB, EBS, RDS, Route 53, SNS, Route53, Auto Scaling Groups, Cloud Trail, Cloud Watch)
- Other Tools : Education ▪ R17 & ServiceNow- For Ticketing & Change/Release Management.
- APM- For Application Monitoring. ▪ Autosys & OpCon- For EOD/BOD jobs scheduling.
- Sysedge – For Servers health checks & resources monitoring.
- AppDynamics, Moogsoft,CloudProber, Grafana,Splunk
- HiPAM – For Servers Privileged access management.
- Cyberark – Password vault used for Privileged users access control (OS & DB users, Middleware console users & other application users).
Personal Information
- Date Of Birth :20th Feb 1993
- Marital Status : Married
- Gender : Male
- Nationality : Indian
- Passport No : M9790733
- Known Languages : Marathi, Hindi, English
Hobbies
Travelling, Photography, Trekking, Swimming, Driving
Declaration
I hereby affirm that the information given above is true to the best of my knowledge.
Date: Oct-2023 Shirsat Rohan Place: Pune
Timeline
AWS Cloud Practioner Certification
09-2023
SAFe6.0 Practitioner Certification
06-2023
Senior Production Services Analyst
BNY Mellon Technology
12.2021 - Current
Technology Project Lead
HDFC Bank
07.2020 - 11.2021
Software Engineer
Hexaware Technology Limited
02.2019 - 03.2020
Deployment Engineer
V & V CompTech Systems Pvt Ltd
09.2015 - 02.2018
Bachelor of Engineering - Computer Engineering
University of Mumbai
08.2010 - 07.2014
Higher Secondary - HSC Science
Maharashtra State Board
06.2009 - 05.2010
Secondary School -
Maharashtra State Board
06.2007 - 05.2008
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