Rohan Singh
Noida
Summary
Motivated and detail-oriented professional with strong experience in scheduling coordination, client interaction, operations, and benefit reconciliation within the US healthcare and education testing industry. Demonstrated ability to handle sensitive data, coordinate with cross-functional teams, and ensure service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits Analyst (Billing & Reconciliation)
Vensure Employer Solutions
07.2023 - Current
- Handled client premium management and insurance setup to ensure a seamless benefits experience.
- Conducted monthly and quarterly reconciliations to ensure accurate premium payments and billing records.
- Collaborated with Payroll teams for LLH (Limited Liability Health) deductions and benefit calculations.
- Maintained internal records using Tabulera, ensuring timely updates and accurate client data.
- Worked closely with internal account managers and client representatives for issue resolution.
- Conducted data validation checks and generated compliance reports.
- Participated in internal training and led process documentation initiatives.
- Supported cross-functional collaboration between payroll, benefits, and IT departments.
Client Processor
WIPRO Technologies Ltd
07.2022 - 04.2023
- Maintained and organized healthcare client databases for benefit plan tracking and historical records.
- Handled premium payment processes, creating EFT and fund files for vendor transactions via ACH or wire.
- Updated client records related to insurance plans and coordinated with finance managers.
- Operated Bluezone mainframe and handled backend job execution.
- Used JIRA to track premium payments and resolve financial discrepancies.
Customer Service Representative (Level 1 & 2 Supervisor)
HCL Technologies Ltd
12.2020 - 05.2022
- Managed exam scheduling and rescheduling for candidates, ensuring correct implementation of accommodations and special arrangements.
- Responded to accommodation-related inquiries, reviewed documentation, and liaised with Program Coordinators to facilitate timely approvals and updates.
- Troubleshot login, portal access, and finance block issues for Pearson VUE test takers via email and phone.
- Provided real-time resolution and tracked candidate status using Pearson tools.
- Supported operational teams by maintaining accurate trackers and reporting issue trends for process improvements.
- Handled escalation cases and coordinated resolution with higher-level Pearson support teams.
- Performed supervisory duties (Level 1 and Level 2) which included coordinating with Program coordinator. Also, included coaching junior agents, and ensuring service-level adherence.
- Maintained compliance with Pearson’s data security and privacy standards, especially around candidate credentials and exam accommodations.
Education
Bachelor of Computer Applications - Computer Applications
Galgotias University
Greater Noida10.2020
Trainee -
NTPC Ltd
Noida02.2020
Science -
BDIC, Haridwar (UK Board)
Haridwar06.2015
10th Grade -
Assisi Convent School, Noida
Noida05.2013
Skills
- Scheduling & Coordination
- Exam & Accommodations Support
- Backend Operations
- Client & Candidate Communication
- Reconciliation & Billing
- Microsoft Excel
- Microsoft Outlook
- Tabulera Portal
- Bluezone
- JIRA
- Quality Assurance & Team Support
- Time & Operations Management
Certification
- Digital Marketing, 02/06/20
- IT Trainee (Troubleshooting & IT Basics), 02/02/20
Languages
- English
- Hindi
Personal Information
Hobbies: Cricket, Cooking, Travelling, Motivational Videos, Self-Improvement
Timeline
Benefits Analyst (Billing & Reconciliation)
Vensure Employer Solutions
07.2023 - Current
Client Processor
WIPRO Technologies Ltd
07.2022 - 04.2023
Customer Service Representative (Level 1 & 2 Supervisor)
HCL Technologies Ltd
12.2020 - 05.2022
Bachelor of Computer Applications - Computer Applications
Galgotias University
Trainee -
NTPC Ltd
Science -
BDIC, Haridwar (UK Board)
10th Grade -
Assisi Convent School, Noida
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