Rohan Sinha

· Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

· Through the completion of the GoFTR (sales login file App) project, achieved remarkable results, including a 40% increase in the login file count and a 75% revenue boost. Implemented a comprehensive digitalization strategy for the organization's login process, leading to enhanced operational effectiveness and improved customer experience.

· Successfully completed the HRMS (Darwinbox) project, leading to the complete digitalization of the HR process. Resultant benefits include accelerated recruitment and selection processes, improved HR workflow efficiency, and seamless HR operations.

· Accomplished the implementation of CAMS (Account Aggregator and Bank statement analysis) project, resulting in automated and accelerated statement analysis, reduction in manual effort, and improved operational efficiency.

· Proficient in handling queries, providing support, and ensuring the smooth functioning of government processes. Demonstrated ability to drive business growth through effective client management and stakeholder engagement.

· Identified and analyzed user requirements, procedures and processes to develop optimization strategies.

· Collaborated with stakeholders to define features, integrations and partnerships.

· Recommended improvements to existing or proposed systems to enhance solution functionality.

· Improved processes and procedures to achieve key performance metrics. i.e increase in the login files.

· Developed reports or created dashboards, providing financial-related information to make informed business decisions.

· Analyzed operational data, surfacing insights and findings to support business and technical decisions.

· Gathered and organized data to analyze current industry trends.

· Analyzed competitive market strategies through related product, market or share trends.

· Support Compliance check points.

· Work with Risk, Quality, Independence, Legal and Finance Teams

· Delivered timely support by tracking issues and communicating resolutions to end users.

• Set up CMS (Cash Management System) products
• Managed transactions and fees
• Handled online banking and client onboarding
• Managed deposits, withdrawals, and payments
• Assisted customers with accounts and loans
• Participated in sales campaigns
• Managed bank services and terminals

• Managed transactions and fees
• Provided MIS reports and feedback
• Handled online banking and client onboarding
• Oversaw day-to-day activities
• Maintained client relationships
• Performed operational tasks
• Supervised the office and security
• Set goals for cross-selling of banking products, i.e Life insurance, health insurance, Mutual funds, Accounts etc.