ROHAN TALWAR

3CLogic

09.2021 - Current

Creating and reviewing SOW documents for customers to ensure compliance to their technical requirements
Providing efforts estimates and timelines based upon the requirements captured in the SOW
Interacting with customers to understand their requirements and provide solutions
Design and deliver custom IVR workflows with backend integrations to platforms such as CRM, SMS gateways, HRMS etc to maximize self-service and achieve high degree of digital deflection
Design and deliver customer migrations from existing on premise 3CLogic system to a hybrid or pure cloud system
Work with sales team to setup POC’s and demos for customers
Managing a team of professional services engineers to ensure timely delivery of projects while maintaining a high quality of the deployment
Align the correct set of resources for each project based upon its scope, complexity, criticality and resource availability
Undertaking project reviews and demos to ensure quality and consistency of the projects is maintained prior to handover to customer

VIS Networks

09.2017 - 09.2021

Part of the sales enablement team managing the presales function for the North and East region
Interacting with customers to understand their requirements and preparing solutions as per need
Working on RFP’s and RFI’s and preparing compliance documents, solutions and BOQ’s
Creating 'Design to Win', cost effective solutions to meet customer requirements and providing greater business value for the customers
Creating technical design documents, BOQ’s, HLD/LLD, SOW and solution presentations
Conducting technical workshops and demos for customers
Working along with sales team to prepare quarterly regional sales forecasts and sales estimates
Creating sales and operational strategy for the region in alignment with needs and goals of the organization
Working closely with the sales team, supporting them on business development and strategy planning for increasing revenue from existing customers and on new customer acquisitions
Working on different OEM’s technologies to stitch together an end-to-end solution for the customers

VIS Networks

03.2014 - 09.2017

Interacting with customers for new requirements and suggesting solutions as per their needs
Managing a team of technical engineers for regional project implementations and support
Handling regional technical escalations from customers in north region
Managing and aligning appropriate resources as per requirement
Implementing projects for various customers
Undertaking KT session for colleagues, new recruits and Customers

AGC Networks

08.2009 - 02.2014

Worked as a regional support engineer for 1.5 years in the AGC networks, Chennai handling project and support issues
Worked as a SME and provided support to all the regional projects and services teams on Avaya products like CM, SM, SMGR, AES, MX/AAC
Simulating Fault scenarios in lab and Finding resolution for the same
Implementing new projects and undertaking POC’s for prospective and existing customers
Imparting technical trainings to the regional engineers and customers
Interacting with OEM’S on product issues and handling product escalations from all regions

Summary