Rohan V
Bangalore
Summary
Driven customer success specialist with experience in a SaaS startup, fostering client success within APAC, EMEA, and US markets. Skilled at collaborating with cross-functional teams to deliver high-quality products on time and exceeding expectations. Proven ability to manage relationships with SMB clients across diverse industries, ensuring smooth communication and efficient project execution.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
Moxo
Bengaluru
05.2022 - 07.2024
- Acted as the primary client contact: Managed relationships with over 100+ clients across US, EMEA, and APAC region.
- Streamlined client onboarding: Successfully spearheaded the on-boarding process for new clients, ensuring a smooth and efficient integration.
- Delivered product training: Provided product demos and training sessions to new clients.
- Fostered cross-functional collaboration: Collaborated with various internal teams to deliver seamless app development (ensuring successful project execution).
- Simplified app store submissions: Coordinated client onboarding for app store accounts, streamlining the adoption process.
- Empowered new team members: Provided training and mentorship to new team members, equipping them with the necessary skills for success.
- Ensured app store compliance: Collaborated with the publishing team to ensure content adhered closely to app store guidelines and regulations.
- Provided strategic insights: Provided insights to upper management regarding new trends and policy restrictions for app distribution, enabling informed decision-making.
Marketing Executive
Motofarm
Bangalore
09.2019 - 09.2020
- Spearheaded all social media marketing such as paid advertising, SEO of website and creating relevant content.
- Manged day-to-day activities an onboarded new clients.
Education
Master of business administration - Marketing & Finance
CMS Business School
Bengauru05.2022
Bachelor of business administartion - Finance
Jain College
Bengaluru06.2019
Skills
- Adaptability
- Multitasking Skills
- Customer Service Skills
- Excellent Communication Skills
- Time Management Skills
- Project Management Skills
- Collaboration Skills
- Client Growth
Personal Information
- Date of Birth: 01/31/97
- Nationality: Indian
Languages
- English
- Hindi
- Kannada
Timeline
Customer Success Specialist
Moxo
05.2022 - 07.2024
Marketing Executive
Motofarm
09.2019 - 09.2020
Master of business administration - Marketing & Finance
CMS Business School
Bachelor of business administartion - Finance
Jain College
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