ROHAN VEDPATHAK
Pune
Summary
Accomplished sales professional with strong skills in contract negotiation and CRM implementation. Committed to enhancing customer satisfaction and retention while driving team performance and aligning sales objectives with financial targets.
Overview
14
14
years of professional experience
Work History
Director of Sales
Courtyard By Marriott, Hinjewadi
Pune
05.2024 - Current
- Developed sales strategies to promote hotel services and packages.
- Coordinated with marketing teams to create effective promotional campaigns.
- Negotiated contracts with vendors, suppliers, distributors and other businesses.
- Collaborated with other departments such as marketing, operations and finance in order to ensure successful outcomes from sales initiatives.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Established sales objectives by forecasting and developing annual sales quotas for regions and territories.
- Managed sales budget and monitored expenses to ensure alignment with financial targets.
Director of Sales
Radisson Blu
Pune
10.2023 - 05.2024
- Managed client relationships to enhance satisfaction and retention.
- Managed a team of sales personnel to ensure performance goals were met or exceeded.
- Developed and implemented sales strategies to maximize revenue growth.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Managed sales budget and monitored expenses to ensure alignment with financial targets.
Sales Executive - Associate Director of Sales
Accor Hotels
Pune
02.2015 - 10.2023
- Developed strong relationships with clients to foster loyalty and repeat business.
- Assisted in organizing events and meetings, ensuring smooth operations throughout.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Identified and targeted new business opportunities through market research and analysis.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Negotiated contracts and closed agreements to maximize profit.
- Acted as a liaison between the customer and cross-functional internal teams.
- Developed business cases for new products or services to present to senior management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented CRM systems to streamline sales processes and improve customer relationships.
Food and Beverage Supervisor
Radisson Blu
Manchester
04.2011 - 12.2013
- Supervised daily operations of food and beverage service staff.
- Monitored customer satisfaction and addressed service issues promptly.
- Implemented training programs to improve team performance and efficiency.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Resolved customer complaints promptly in a professional manner.
- Coordinated and managed customer events and conferences to ensure seamless execution and client satisfaction.
Education
Masters in Hospitality Management - Hospitality Management
Manchester Metropolitan University
Manchester09-2010
Bachelors of Hotel Management And Catering Technology - Hotel Management
Bharati Vidyapeeth University
Pune06-2010
Skills
- Sales strategy
- Revenue forecasting
- Contract negotiation
- CRM implementation
- Budget management
- Customer relationship management
- Problem solving
- Quality assurance and control
- Revenue generation
- Negotiations expert
- Event coordination
Languages
Marathi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
French
Beginner
A1
References
References available upon request.
Timeline
Director of Sales
Courtyard By Marriott, Hinjewadi
05.2024 - Current
Director of Sales
Radisson Blu
10.2023 - 05.2024
Sales Executive - Associate Director of Sales
Accor Hotels
02.2015 - 10.2023
Food and Beverage Supervisor
Radisson Blu
04.2011 - 12.2013
Masters in Hospitality Management - Hospitality Management
Manchester Metropolitan University
Bachelors of Hotel Management And Catering Technology - Hotel Management
Bharati Vidyapeeth University
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