Rohan Yadav
Pune
Summary
Customer-oriented Crew Shift Leader consistently praised for quality and timeliness of projects and exemplary customer service delivery. Polished supervisor for crew of 15, scheduling work tasks, and acquiring needed equipment and materials. Familiar with building codes, safety guidelines and construction equipment workings. Direct and safety-conscious individual with advanced knowledge of construction trade.
Overview
6
6
years of professional experience
Work History
Customer Service Delivery
WIPRO Ltd
Pune
12.2018 - 07.2024
- Maintained accurate records of customer interactions. Efficiently resolved customer complaints with a professional and courteous approach.
- Identified opportunities to improve processes for better customer service delivery. Enhanced customer experience through building positive relationships and ensuring their satisfaction.
- Worked with colleagues to ensure outstanding customer experience. Assisted team in providing top-notch customer service.
- Analyzed customer feedback to identify areas of improvement in customer service delivery.
- Provided coaching, training, and mentoring to ensure quality customer service delivery.
- Mentored new hires in best practices for exceptional customer service delivery, setting them up for success from day one on the job.
- Developed strong relationships with key business partners, resulting in improved coordination and collaboration for seamless customer service delivery.
- Trained new team members on company policies, procedures, and best practices for excellent customer service delivery.
- Responded to customers and diffused escalated situations to maintain security and top customer service delivery.
- Maintained strict compliance with industry regulations, company policies, and ethical guidelines in all aspects of customer service delivery.
Education
B.COM -
Indira Collage of Commerce and Science, Pune University
01.2023
H.S.C (Commerce) -
Shri Fattechand Jain Junior Collage, Maharashtra Board
01.2015
S.S.C -
Shri Fattechand Jain English Medium School, Maharashtra Board
01.2013
Skills
- Communication
- Team Handling
- Decision Making
- Enhancing Customer Experience
- Analytical
- Training & Development
- Problem Resolution
- Team building
- Problem-Solving
- Organization and Time Management
- Customer support services
- Customer engagement and support
- Customer service experience
Skills
Service Record Keeping
Steering System Service
Lecture Preparation and Delivery
Customer Service
Quality Training Delivery
Customer Needs Assessment
Customer Support and Service
Customer Needs Analysis
Service Requests
Languages
English
First Language
DISCLAIMER
- I hereby declare that the information stated above is true to the best of my knowledge.
Timeline
Customer Service Delivery
WIPRO Ltd
12.2018 - 07.2024
B.COM -
Indira Collage of Commerce and Science, Pune University
H.S.C (Commerce) -
Shri Fattechand Jain Junior Collage, Maharashtra Board
S.S.C -
Shri Fattechand Jain English Medium School, Maharashtra Board