Rohan Yadav
It
MUMBAI CITY
Overview
14
14
years of professional experience
4
4
Certifications
Work History
IT Support Engineer
Dev IT Solution Pvt Ltd
02.2022 - Current
- Managed Windows OS builds and version upgrades across 10,000+ endpoints, ensuring system stability, compatibility, and alignment with enterprise standards.
- Led monthly security patching cycles, applying critical updates organization-wide to minimize vulnerabilities and maintain compliance with cybersecurity policies.
- Upgraded and maintained Trellix agents and encryption software, ensuring all endpoints were running the latest security versions for optimal data protection.
- Oversaw the deployment and management of Cylance Antivirus, providing centralized support, regular updates, and issue resolution across a large enterprise environment.
- Provided ongoing support and monitoring for endpoint and server security, ensuring all systems remained secure, up-to-date, and fully compliant with IT governance requirements.
- Delivered timely, client-ready reports on antivirus performance, patching status, and encryption metrics—achieving 90%+ internal quality scores.
- Ensured all client queries and remediation requests were handled within business day SLAs, contributing to improved customer satisfaction and trust.
- HDFC ERGO General Insurance
Desktop Support & Field Engineer
kay impex Pvt Ltd
08.2021 - 02.2022
- Configure desktop and laptop as per the desktop/laptop standardization policies.
- Configuration of internet settings and proxy settings.
- Configuration of mail clients and troubleshooting mail client related issues.
- Troubleshoot and resolve desktop / laptop OS issues.
- Isolate system issues; diagnose standard software issues and report hardware issues to respective vendors.
- Troubleshooting printer/ scanner related issues at users' desktop/laptop and reporting hardware issues to vendors.
- Manage disk and folder sharing, and permission settings on desktops.
- Assist users in accessing applications based on standard SOPs Installation and configuration of application clients (as per SOP).
- Vendor co-ordination in terms of Call logging, tracking and closure for OEM calls pertain to hardware, software, and networking support.
- Key Responsibilities:
End-user Support Engineer
Aari Technology LLP
12.2020 - 08.2021
- Provided first-level technical support and troubleshooting for end users.
- Maintained and updated IT systems, software, and hardware, ensuring minimal downtime.
- Assisted in windows support and learned its core operations to help end users effectively.
- Monitored network health and collaborated with the infra team to resolve connectivity issues.
- Ensured timely resolution of issues & supported daily IT operations to maintain business continuity.
- Documented technical issues and solutions to enhance future problem-solving.
- Key Responsibilities:
Worked on raspberry pi
VYOMA MEDIA
06.2014 - 12.2020
- Oversee the progress of the project contract for WR & CR railway and ensure alignment with goals and timelines.
- Coordinate team communication and foster collaboration.
- Allocate resources and manage risks and issues.
- Keep all stakeholders informed with regular updates and milestones.
- Manage the project budget and define its scope.
- Key Responsibilities:
Hardware & Network Engineer
Microcity Consultancy Services
05.2012 - 06.2014
- Managed office IT infrastructure and hardware setup.
- Installed and maintained software tools for internal staff.
- Provided technical support for daily IT Operation.
- Manage printer, scanner, and LAN support in branch.
- Support Windows systems and MS Office applications
- Key Responsibilities:
Education
Higher Secondary Certificate (H.S.C) -
Alpha Junior College of Science & Commerce
06.2011
Secondary School Certificate (S.S.C) - undefined
Paranjape Vidyalaya
06.2009
Skills
ERP Systems Support (Basic User Training, Issue Resolution)
Hardware & Software Troubleshooting
Operating Systems: Windows 10/11, Windows Server
Networking: LAN/WAN Configuration, IP Addressing, TCP/IP, DNS, DHCP
Remote Desktop Tools: Any Desk, TeamViewer, Windows Remote Desktop
Certification
System Hardware Nov 2011
Timeline
IT Support Engineer
Dev IT Solution Pvt Ltd
02.2022 - Current
Desktop Support & Field Engineer
kay impex Pvt Ltd
08.2021 - 02.2022
End-user Support Engineer
Aari Technology LLP
12.2020 - 08.2021
Worked on raspberry pi
VYOMA MEDIA
06.2014 - 12.2020
Hardware & Network Engineer
Microcity Consultancy Services
05.2012 - 06.2014
Secondary School Certificate (S.S.C) - undefined
Paranjape Vidyalaya
Higher Secondary Certificate (H.S.C) -
Alpha Junior College of Science & Commerce