Rohan Yadav
Hyderabad
Summary
With over five years of experience working with Axis Bank, where I have developed strong skills in banking operations and customer service. I am well-versed in managing escalations, handling savings and current accounts, and overseeing loans and credit cards. My extensive experience also includes a successful track record in sales, consistently being one of the top performers for more than four years by effectively selling banking products.My background in both customer-facing roles and operational tasks equips me to contribute effectively to any dynamic financial institution or related role.
Overview
7
7
years of professional experience
Work History
Service Support Specialist
Amazon Development Centre
Telangana
09.2024 - 11.2025
- Resolved customer complaints through effective problem-solving techniques.
- Managed international customer inquiries through various communication channels.
- Handled escalated customer issues with professionalism and care.
- Drafted correspondence for customers regarding product orders, shipment status updates, warranty information.
- Provided technical support to international customers via telephone or online chat sessions.
Senior Customer Support & Sales Executive
Conneqt Business Solutions
Telangana
07.2019 - 05.2024
- Provided excellent customer service by efficiently resolving issues, responding to inquiries, and maintaining professional and friendly interactions.
- Executed wire transfers, stop payments, and account transfers.
- Calculated fees, interest, and change for customer transactions.
- Counted, verified, and handled bank deposits and armored car transactions.
- Employed effective problem-solving techniques to increase client satisfaction ratings.
- Enhanced accountability and responsibility for compliance by allocating tasks such as assessments, mitigation, monitoring, and auditing.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Audited customer support procedures and collaborated regionally to promote standardization across all offices.
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Built strong relationships with the field operations team to support business development opportunities and improve service.
- Participated in team-building activities to enhance working relationships.
- Listened to customers' questions and concerns to provide appropriate responses.
Customer Support Executive
Concentrix Daksh Services India Private Limited
Telangana
03.2019 - 07.2019
- Keep extensive knowledge of company products to recommend items aligned with customer needs.
- Manage various accounting transactions, including calculating fees, interest, and change for customer transactions.
- Resolve problems, improve operations, and provide exceptional service to enhance overall performance.
- Address customer concerns and answer questions to deliver a high level of service.
- Work closely with management to strategize sales techniques aimed at increasing branch production and enhancing customer service.
- Contribute to the improvement of company policies and standards to ensure ethical, safe, and efficient procedures.
Education
Bachelor Of Science -
ISBM University
Board Of Intermediate Education - MPC
Narayan Junior College
Secondary School Certificate -
Shri Gujarati Vidya Mandir High School
Skills
- Customer Support
- Sales expertise
- Communication
- Maintaining compliance
- Problem solving
Languages
- Hindi
- Telugu
- English
Timeline
Service Support Specialist
Amazon Development Centre
09.2024 - 11.2025
Senior Customer Support & Sales Executive
Conneqt Business Solutions
07.2019 - 05.2024
Customer Support Executive
Concentrix Daksh Services India Private Limited
03.2019 - 07.2019
Bachelor Of Science -
ISBM University
Board Of Intermediate Education - MPC
Narayan Junior College
Secondary School Certificate -
Shri Gujarati Vidya Mandir High School