Supported clients through the process of goal clarification, conflict resolution, time management, and task organization.
Implemented social learning theories, curriculum, and skills-based learning.
Inspired and coached people aged 18- 35 to develop self-confidence and skill sets for life. Through the platform of modeling, they showcase their more confident selves. Working to help improve their overall life, behavior and inspire work ethic.
Developing skills for group participation and opening different horizons of perspective.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Officer AME & Sr. Executive Business Analyst
Indigo Airlines
New Dehli
01.2023 - Current
Managed passenger check-in processes to ensure smooth departures.
Coordinated boarding procedures to enhance customer experience.
Assisted in baggage handling operations for timely arrivals.
Communicated flight information clearly to passengers and crew.
Resolved customer inquiries effectively to maintain satisfaction.
Maintained compliance with safety protocols during all operations.
Trained new staff on operational procedures and customer service standards.
Collaborated with team members to streamline daily workflows efficiently.
Implemented risk management strategies to mitigate potential threats.
Analyzed company's expenditures and developed financial models.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Work on all the technical Flight Operations in all departments.
Ground Theory Instructor
Interglobe Aviation Limited
New Delhi
01.2023 - 11.2023
Basics of Principle of Flight, Meteorology, Navigation and Regulations for the selection process of the Indigo Cadet Pilot Program.
Training & Practical mock testing of transmission test conducted by Wireless Planning & Co-ordination Wing for the issue of Radio Telephony License.
Aptitude Testing for Pilots, assisting candidates for Long-term memory retention, Recall ability, Hand-to-eye co-ordination, Spatial awareness, Reaction time, Data analysis, Accurate estimations.
Airline interview preparations involving operational aspects, Group discussions and perspective of HR questions.
Simulator Instructor for Airbus 320 NEO
Capt. Faizy Qaid's simulator centre (Ex- Jet Airways, Spice Jet)
New Delhi
07.2022 - 12.2022
Establish abilities amongst the students towards fair operation of Airbus. Normal, Abnormal and Standard operating procedures.
Developed skills for navigating the aircraft in air and enhance pilot's situational awareness.
Co-developed programs helping deal with emergency situations in an aircraft when in real life and opening up different horizons of perspective to understand and find solution for the problems when in air.
Ground Theory Instructor
Self-owned academy
Chandigarh
01.2019 - 06.2020
Theory subjects like Navigation, Principle of Flight, Meteorology toward DGCA exams for the issue of Commercial Pilots Licence.
Go-To person for guidance and insight of Psychometric Testing for Pilot, as it identifies the behavioural attributes and cognitive abilities which are required by the person taking this role in aviation industry.
Abstract reasoning along with Advantages and Disadvantages of the Psychometric testing.
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III at LAR Energy optionsCustomer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III at LAR Energy options
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III at LAR Energy optionsCustomer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III at LAR Energy options
Customer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III at LAR Energy optionsCustomer Service /Claims Analyst, Officer; Sr, Executive Assistant/Business Support Lead II, Administrative Assistant III at LAR Energy options