Rohan Dang
New Delhi
Summary
Goal-oriented professional equipped with leadership skills and attention to detail to successfully manage businesses. Stays current on protocols and customer service standards to deliver exceptional support every day.
Overview
13
13
years of professional experience
Work History
Assistant Vice President
Axis Bank
Gurgaon
01.2024 - Current
- Achieve and exceed targets for acquiring new MNC clients and maintaining relationships with existing clients
- Develop strategies to enhance client retention and minimize churn within the MNC business segment
- Conduct regular client reviews and engage in proactive communication to understand their evolving needs
- Drive the growth of the MNC portfolio by cross-selling a range of banking and financial products and services
- Identify opportunities for upselling and expanding the scope of services provided to MNC clients
- Collaborate with product teams to introduce tailored solutions that meet the specific requirements of MNC clients
- Conduct thorough risk assessments for MNC clients and ensure compliance with regulatory requirements
- Implement risk mitigation strategies and monitor the portfolio for any potential credit or operational risks
- Work closely with the risk management team to address and resolve any risk-related issues promptly
- Meet revenue and profitability targets set for the MNC business segment
- Monitor financial metrics, including revenue streams, fees, and expenses, and take corrective actions as necessary
- Implement cost-effective strategies to optimize the financial performance of the MNC portfolio
- Stay informed about industry trends, market conditions, and competitive landscape affecting MNC clients
- Provide insights and recommendations to the management team based on market intelligence
- Utilize market knowledge to identify new business opportunities and stay ahead of emerging trends
- Ensure a high level of customer satisfaction by addressing client queries and concerns promptly
- Conduct regular customer feedback surveys and use the insights to improve service quality
- Implement initiatives to enhance the overall customer experience within the MNC business segment
- Collaborate effectively with internal teams, including credit, operations, and product development, to streamline processes and deliver seamless services to MNC clients
- Provide guidance and support to team members, fostering a collaborative and high-performance work environment
- Ensure compliance with all regulatory requirements and internal policies in the management of MNC relationships
- Conduct regular audits to monitor adherence to compliance standards and take corrective actions when necessary
- Stay updated on regulatory changes affecting the MNC banking sector and implement necessary adjustments to ensure compliance.
Circle Head
Axis Bank
New Delhi
01.2021 - 12.2023
- Currently managing Circle in Delhi consisting of 86 branches, with team size of 6 members with ensuring to meet Retail LRS and Trade Forex revenue budgets
- Monitor, track, and evaluate associate performance based upon pre-determined KRA's
- Analyzing revenue performance data to initiate revenue-boosting improvements
- Coordinate and lead team meetings to disseminate company information, objectives, and client news to team members
- Engage in continuous improvement activities to enhance team performance and productivity
- Regular communication with external and internal customers to understand and meet their needs
- Conduct competitor analysis to highlight competitor's strengths and weaknesses, uncover market trends, and identify gaps
- Propagate the product, enhancing product visibility and capturing the mind share of branch staff through continuous product training and hand holding during customer calls
- Interviewing and selecting potential new team members from list of candidates recommended by recruitment team
- Actively participating in digital Initiatives for the products
- Jointly work with product and technology team to ensure Bank's solutions to structure, execute and Implement banking solutions for clients across all products
- Ensure all the transactions are executed in conformity with extant rules and guidelines
- With strong emphasis on ‘execution' – liaison with branch, operations, credit, treasury, compliance, product and technology teams for smooth processing of transactions
- Amicable resolution of customer concerns and service requirements
- Building and channel management of consultants - Chartered Accountants, Education consultants to generate revenue for the Bank
- Skill enhancement and capacity building on regular basis across the branches.
Regional Head Sales
ICICI Bank
New Delhi
04.2018 - 12.2020
- Managed a team to achieve revenue for the given region with utmost customer delight
- Achieved regional sales financial objectives by forecasting quarterly budgets, creating innovative sales plans
- Evaluated team members' individual performance to provide positive feedback and take appropriate corrective action
- Implemented mentoring programs to bring new staff up to speed quickly
- Oversaw day-to-day operations and special projects in fast-paced work environments
- Forecasted expected demands and created plans to accomplish objectives within set budgets
- Onboard customers on banks digital platforms with working closely with product and technology team to ensure seamless execution
- Served customers with - bills for Collections, Bank Guarantees, Letter of Credits, Treasury products, Capital account transactions as per requirements
- Sourced & grant of credit limit to customers including LCBD, ECB, Term Loan, WCDL,LC, BG, Forwards, OD, CC, Packing Credit, bills discounting, etc
- Resourcing, training, channel management, customer retention activities, setting up sales, distribution processes & controls
- Guiding the team in understanding about Banking, Trade Finance requirement and trade flow of the prospective & existing customers and training them in trade, trade finance, hedging and lending related aspects.
Product Manager
ICICI Bank
Mumbai
09.2016 - 03.2018
- Establish goals and provide direction required to design, develop, and deliver technology solutions and supporting processes
- Work alongside leaders, stakeholders, and project managers to achieve product successes in line with stated objectives
- Translate product roadmap into well-defined product requirements, user stories, and acceptance criteria
- Conceptualize Innovative products leading to overall revenue generation of Retail forex services covering LRS Outward remittances, Inward remittances & Fx cards
- Initiatives to create service delight to Cross border trade customers leading to increase in revenue
- Preparing BRS and performing UAT with technology and business team for high impact product solutions like - Finacle, Trade Online I GRS, Trade One View
- Product solutions for export/import transactions, cash advance against trade receivables, Invoice discounting, post credit/pre credit shipment finance, fixed deposits backed lending products
- Structuring transactions on a case by case requirement Collation and subsequent analysis of data across the country
- Understanding and tracking market trends and competition monitoring
- Provide technical and best practice trade finance advice to sales force
- Maintain on-going commitment to learning and self-development - including Industry specifics such as UCP / technology as well as broader knowledge
- Liaise with various support functions such as Technology, Risk, Credit, legal, taxation and compliance to ensure adherence to regulations in designing trade products and solutions
- Liaise with operations team to ensure seamless execution of processes
- Co-ordinate with Technology to implement new solution on a regular basis
- Training and coaching of sales and service managers on Trade Finance products and processes.
Relationship Manager
ICICI Bank
NCR
12.2013 - 09.2016
- Managed portfolio of new and existing business banking customers with annual revenues
- Created opportunities for partners and small business solutions for customers to meet demand
- Developed targeted acquisition plans to guide week-to-week activities for branch staff
- Generated and tracked leads, built connections, and converted prospects into customers with high success rates
- Used networking abilities and established community relationships to elevate business profile
- Prepared presentations and reports for management to aid in key financial planning and decision-making
- Worked with internal partners to analyze, evaluate, and develop tailored relationship strategies for each client or prospect
- Reviewed customer needs and allocated assets to engage with customers and meet current requirements
- Met regularly with customers to enhance relationships and look for new business opportunities
- Evaluated product penetration for assigned client base and identified potential customers for tailored product solutions
- Monitored customer financial performance and industry trends to determine credit exposure risks and pricing requirements
- Used CRM system to track client activity, produce reports, and manage pipeline
- Assessed risk of different business decisions to help achieve results and uphold firms' reputation without significant negative impacts
- Led and coordinated client-facing credit support and treasury management activities
- Originate and work with product teams as necessary to structure, execute and implement banking solutions for clients across all products
- Maintain high quality, profitable and broad-based relationships with the existing client base and grow the Book
- Ensuring the regulatory health of portfolio by reducing trade regulatory outstanding items
- Periodic monitoring of client transaction patterns and report any irregular spike or slowdown in client transactions
- Adhering to Trade KYC/AML guidelines, identifying transactional risk factors & mitigants.
Branch Banking
HDFC Bank
Delhi
05.2011 - 12.2013
- To increase the penetration of assets business in the portfolio of customers Recommended banking products and services to members based on individual requirements
- Employed marketing tools to reach out to customers on proactive schedule and set appointments for periodic financial reviews
- Used consultative sales process and financial needs assessment to build customer profiles and create customized solutions
- Demonstrated self-service options available via ATM locations and online, helping customers to exploit valuable and convenient transaction opportunities
- Processed and managed member accounts for saving, and Investment needs
- Collaborated across departments to process investment, mortgage, and insurance documentation
- Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings
- Tracked changing retail consumer and small business products to offer each customer optimized solutions
- Applied internal policies on risk management to guide customer interactions, client selections, and new patron acquisition efforts
- Helped customers understand available services and select best bank product, such as deposit account or investment strategy.
Education
MBA - Marketing & Finance
ICFAI Business School
04.2011
BBA - Marketing
Birla Institute of Technology
01.2009
XIIth -
Springdales School
01.2006
Xth -
Springdales School
01.2004
Skills
- Customer relationship management
- Business development
- Consultative selling
- Fintech & Retail Forex
- Cross Border Payments
- Regulatory compliance monitoring
- Teamwork
- Task prioritization
Accomplishments
- Awarded in Axis Bank for in for the exceptional performances in the FY 21-22 & H1 FY'22
- Awarded for Performance in Q4'2021
- Awarded Executive Director's Award in Sept ‘2019 in ICICI Bank. Nominated for ‘Economic Times Young Leader Program' for 2016-17 Awarded for Star Award for 2014-15
- Awarded as the Silver Star employee in appreciation to work in in May 2012 in HDFC Bank
Languages
- English
- Hindi
References
References Available on Request
Timeline
Assistant Vice President
Axis Bank
01.2024 - Current
Circle Head
Axis Bank
01.2021 - 12.2023
Regional Head Sales
ICICI Bank
04.2018 - 12.2020
Product Manager
ICICI Bank
09.2016 - 03.2018
Relationship Manager
ICICI Bank
12.2013 - 09.2016
Branch Banking
HDFC Bank
05.2011 - 12.2013
MBA - Marketing & Finance
ICFAI Business School
BBA - Marketing
Birla Institute of Technology
XIIth -
Springdales School
Xth -
Springdales School