Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rohan K Antony

Thrissur

Summary

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Overview

5
5
years of professional experience

Work History

Technology Analyst

Infosys Ltd.
01.2024 - Current
  • Guide customers in onboarding their organizations to Office 365 services such as Azure, Exchange Online, SharePoint Online, Office 365.
  • Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to Office 365.
  • Provide technical support for Small Business customers from various Office 365 products and services (some Enterprise level services).
  • Utilize Azure AD and/or existing PowerShell scripts to customize clients' Office 365 portal.
  • Respond to customer tickets/e-mails via RAVE and DFM and assist in resolving Office 365 related issues/concerns.
  • Resolve Office 365 configuration issues.
  • Manage SLA tickets via Parature.
  • 100% Remote Position.

Senior Systems Engineer

Infosys Ltd.
07.2022 - 12.2023
  • Guide customers in onboarding their organizations to Office 365 services such as Azure, Exchange Online, SharePoint
    Online, Office 365.
  • Responsible for delivering an enjoyable and seamless onboarding experience from other on-premises or cloud platforms to
    Office 365.
  • Provide technical support for Small Business customers from various Office 365 products and services (some Enterprise
    level services).
  • Utilize Azure AD and/or existing PowerShell scripts to customize clients' Office 365 portal.
  • Respond to customer tickets/e-mails via RAVE and DFM and assist in resolving Office 365 related issues/concerns.
  • Resolve Office 365 configuration issues.
  • Manage SLA tickets via Parature.
  • 100% Remote Position.

Project Engineer

Wipro Limited
09.2019 - 06.2022
  • Provided top-notch support to end-users, addressing their concerns and improving overall satisfaction with the platform.
  • Assisted with maintaining SharePoint 2013 infrastructure with activities such as CU Patching,Deployment,Password Reset,Certificate Renewal
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Helped with developing automations for monitoring SharePoint 2013 Infrastructure
  • Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.

Education

Bachelor of Computer Science -

Sahrdaya College Of Engineering
Thrissur, India
06.2019

XII - Computer Maths

NirmalaMatha Central School
Thrissur, India
05.2015

High School -

NirmalaMatha Central School
Thrissur, India
05.2013

Skills

  • ITIL Processes
  • System Troubleshooting
  • Problem-Solving
  • Application support
  • Customer Support
  • Remote Diagnostics
  • Security management
  • PowerShell Scripting
  • Office 365 Administration
  • Teamwork and Collaboration
  • Excellent Communication
  • CMAT,DFM,RAVE,CST

Timeline

Technology Analyst

Infosys Ltd.
01.2024 - Current

Senior Systems Engineer

Infosys Ltd.
07.2022 - 12.2023

Project Engineer

Wipro Limited
09.2019 - 06.2022

Bachelor of Computer Science -

Sahrdaya College Of Engineering

XII - Computer Maths

NirmalaMatha Central School

High School -

NirmalaMatha Central School
Rohan K Antony