Management and operations leader with extensive entrepreneurial experience and 16+ years overseas. Directs administrative and sales employees to improve execution, coordination, and goal attainment. Works independently while partnering effectively with teams to deliver measurable results.
Overview
17
17
years of professional experience
Work History
Store Manager
KMBT Pty Ltd T/a Hera Bathware
Melbourne
05.2024 - Current
Managed bathware stock ordering, receiving, and replenishment tasks.
Supported sales staff by reinforcing customer service standards to enhance customer satisfaction.
Addressed customer enquiries, provided quotations, and delivered after-sales support to ensure client retention.
Trained staff on product knowledge, usage, and service procedures.
Collaborated with suppliers and trade partners to secure product availability and streamline inventory management.
Assisted customers in understanding product lines and their applications.
Presented product features using company sales materials and samples.
Supported Hera Bathware showroom operations and daily store workflow.
Director (self-employed)
The Bath Studio Ltd.
Auckland
06.2018 - 02.2024
Managed sales, aftersales, and operations by importing approximately 50 containers annually.
50% increase in Net profit in 3 financial years.
Gross profit increased from 30% to 41%.
Executed targeted advertising campaigns that increased walk-in sales.
Increased & retained Avg 9 developers every year.
Directed showroom operations for bathroom design and installation projects.
Oversaw client consultations for bespoke bath studio solutions.
Maintain $1.8 million worth of stock level at all time.
Procurement & Production Assistant
Concretec NZ Ltd.
Auckland
06.2017 - 11.2019
Provided reinforcing materials to production under strict lead times.
Managed reinforcing steel to ensure timely availability for production.
Managed a reinforcing yard to minimize steel waste and optimize resource use.
Assess supplier performance on the basis of DIFOTIS.
Maintained reinforcing records to meet ISO standards.
Purchasing Officer
Dome Garden Supply
Auckland
06.2015 - 05.2017
Managed procurement process, overseeing vendor selection, negotiation, and contract management to ensure optimal supplier relationships.
Implemented cost-saving measures that resulted in $92,000 in savings within one year.
Enhanced supply rate by 47% in six months through streamlined logistics and inventory management.
Prepared weekly cash flow and payment forecasts to support financial planning and budgeting.
Boosted stock turnover from 1.8 to 3.2 over six months through effective sales strategies.
Purchasing Category Manager
SpazioCasa Ltd.
Auckland
04.2010 - 05.2015
Saved avg 22% in operational cost & increased GP margin with negotiation with supplier & freight Forwarders.
Managed import and distribution of tiles, timber, and bathware products, ensuring inventory availability and quality control.
Arranged 180 shipments annually (import and export), optimizing logistics to meet delivery timelines.
Monitored and implemented purchasing policies and plans, handling shipment entry, stock adjustments, stock-take reports, and purchase invoicing to ensure operational efficiency.