Rohan Chavan
Pune
Summary
Results-driven Technical Analyst with extensive experience in data acquisition monitoring and cross-functional collaboration from ComputaCenter and Deutsche Bank. Expertise in developing interactive Power BI dashboards and reports that improved decision-making efficiency by 15%, alongside skills in Microsoft Excel, including VLOOKUP and pivot tables. Consistently recognized for delivering compelling executive presentations with Microsoft PowerPoint while meeting SLA targets through strong project management. Committed to leveraging technical proficiency to enhance organizational efficiency and elevate decision-making processes.
Overview
7
7
years of professional experience
Work History
Technical Analyst
Computacenter
Pune
06.2023 - 10.2024
- Reviewed tickets to produce detailed MTTR analysis.
- Proficient in developing aesthetically pleasing, high-quality PowerPoint slides utilizing tailored themes and templates.
- Created and constructed interactive dashboards and reports for a 15% enhancement in decision-making efficiency.
- Meet SLA, MTTR, MTD, and MSR targets consistently.
- Skilled in leveraging advanced Excel functions including VLOOKUP, HLOOKUP, and INDEX-MATCH.
- Met established SLAs for incident and service request fulfillment.
- Acquired comprehensive knowledge of Active Directory, and versed in Microsoft 365 applications.
- Experienced in handling Cisco AnyConnect and Pulse Secure Mobility Client.
- Ensured alignment with set standards during project development.
- Evaluated business requirements to create technical solutions meeting customer needs.
L2 Desktop Support Engineer
Sysnet Global Technologies
Pune
10.2022 - 05.2023
- Supported director-level users with technical assistance in a 24/7 operational setting.
- Addressed client's software and network connectivity challenges through comprehensive support.
- Optimized user experience through swift issue resolution.
- Met business objectives through effective cross-team collaboration.
- Verified the presence and condition of devices such as thin client systems, routers, and switches.
- Managed resolution of advanced issues with desktop equipment.
- Diagnosed software malfunctions and implemented fixes.
- Maintained IT infrastructure through periodic updates.
- Overhauled inventory control procedures for IT assets.
- Streamlined task management to meet project deadlines.
- Acted as escalation point for L1 Engineers on challenging problems.
Desktop Support Engineer
S-Net IT Solutions
Aurangabad (M Corp.)
08.2020 - 11.2021
- Installed and configured computer hardware & Software.
- Resolved user queries via phone, email and in person.
- Addressed technical malfunctions effectively.
- Troubleshot network connectivity issues for both wired and wireless connections.
- Configured user accounts, permissions and passwords according to company policies.
- Resolved printer problems remotely or onsite as needed by users.
- Maintained inventory of all equipment, software licenses and warranties.
Desktop Support Engineer
VR Computer Services
Aurangabad (M Corp.)
06.2017 - 06.2020
- Diagnosed and resolved hardware and software issues efficiently.
- Provided technical assistance to users in person, via phone or email.
- Configured user accounts, permissions and passwords according to company policies.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Provided training to end-users on basic usage of computer applications.
- Attended customer service meetings to address any ongoing issues or concerns.
Education
Bachelor of Science - Computer Science
Dr. Baba Saheb Marathwada University Aurangabad
Aurangabad02-2019
Skills
- Business Intelligence Analyst
- Power BI Analyst
- Data Acquisition Monitoring
- Program Impact Analysis
- Utilized Advanced Excel Functions
- Developed Engaging PowerPoint Presentations
- Cross-Functional Collaboration
- Technical Assistance
- In-Person Technical Support
- Virtual Technical Assistance
- Comprehensive Project Oversight
Timeline
Technical Analyst
Computacenter
06.2023 - 10.2024
L2 Desktop Support Engineer
Sysnet Global Technologies
10.2022 - 05.2023
Desktop Support Engineer
S-Net IT Solutions
08.2020 - 11.2021
Desktop Support Engineer
VR Computer Services
06.2017 - 06.2020
Bachelor of Science - Computer Science
Dr. Baba Saheb Marathwada University Aurangabad
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