Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
INTERNATIONAL OUTLOOK
Timeline
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ROHAN SINGH

ROHAN SINGH

Mumbai

Summary

Luxury retail professional with success at Gucci and hospitality training from ITC’s WelcomeLEAD program. Consistently exceeds sales targets and converts first-time visitors into loyal high-net-worth clients. Combines product knowledge and cross-cultural communication to enhance luxury client experiences. Proven ability to thrive in fast-paced environments and drive results for global luxury brands.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Advisor

GUCCI
05.2023 - Current
  • Surpassed 91% of personal sales targets, with 42% of revenue driven from leather goods and handbags.
  • Converted low-engagement clients into repeat HNW clients.
  • Closed pre-launch high-value transactions, including fashion show exclusives — a testament to deep product knowledge and trust-building.
  • Expert in CRM & post-sale engagement, enabling repeat purchases and long-term client loyalty.
  • Acted as Product Care Ambassador, maintaining brand excellence in product handling and after sales.

WelcomeLead Management Trainee

ITC Gardenia
07.2019 - 07.2022
  • Handpicked for ITC’s flagship luxury hospitality program, with immersive experience across guest relations, concierge, and front office.
  • Developed elite service delivery skills tailored for HNW and international clientele.
  • Worked across departments to ensure seamless guest journeys, quick recovery from escalations, and personalized attention.
  • Built the foundation of a service-first mindset, easily transferable to client interactions in retail.
  • Led cross-functional teams to enhance operational efficiency and service delivery.

Education

Bachelor of Arts - Tourism And Hospitality

IGNOU
New Delhi
12-2025

Skills

  • Clienteling & CRM
  • Luxury Fashion Sales
  • Leather, RTW and Hand Bags
  • HNW Client Management
  • Upselling & Sales Targets
  • Product Care & After-Sales
  • Customer-Focused Emotional Intelligence
  • Cultural Sensitivity and Global Etiquette
  • Hospitality Service Excellence
  • Creative Problem Solving

Certification

  • Management of Fashion & Luxury, University of Bocconi
  • Retail Management Certification, Alison


LANGUAGES

English – Fluent
Bilingual or Proficient (C2)
Hindi – Fluent
Bilingual or Proficient (C2)
Arabic
Beginner (A1)

INTERNATIONAL OUTLOOK

  • Well-travelled across Europe, Asia & the Middle East
  • Comfortable in multicultural teams and client environments
  • Culturally attuned and always polished

Timeline

Client Advisor

GUCCI
05.2023 - Current

WelcomeLead Management Trainee

ITC Gardenia
07.2019 - 07.2022

Bachelor of Arts - Tourism And Hospitality

IGNOU

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ROHAN SINGH