Rohan Subhash Patil
Post Sales Champion
THANE CITY
Summary
Adept at driving Post Sales activities (Services, Project, Invoicing and Revenue), I leveraged strategic planning and team leadership at Verizon Comm to surpass goals. Skilled in service management,project management, reducing revenue leakage and business risk analysis, my approach fostered a 20% increase in efficiency. Cultivating partnerships and leading cross-functional teams, I ensured the delivery of high-quality solutions, demonstrating a commitment to excellence and innovation. Experienced Service Program Manager skilled in managing functional operations and projects related to stringent timelines. Advanced understanding of organizational strategies, financial management and contracting.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
Business Continuity Manager
Verizon Business India PVT LTD
03.2018 - 08.2022
- Maintained up-to-date knowledge on emerging threats and trends affecting businesses, ensuring timely adaptation of strategies as needed.
- Minimized downtime during unexpected events by regularly updating and testing disaster recovery strategies.
- Conduct Network Optimization, enhanced operational resilience by 15% conducting thorough risk assessments and identifying potential vulnerabilities.
- Reduced financial losses by during crises by ensuring timely activation of contingency plans and resource allocation.
- Managed recovery efforts following critical incidents, ensuring timely restoration of essential services while minimizing long-term impacts on the business operations.
- Created financial reports to help monitor program activity level.
Service Program Manager
Verizon Comm India PVT LTD
07.2012 - 06.2018
- Establishing a strong advisory relationship with client management to understand their needs and align our products and services.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or work streams.
- Managed senior-level personnel working in marketing and sales capacities.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Implemented risk management strategies to mitigate potential barriers to project success.
- Encourage post-sales revenue and monitor revenue leakage.
- Control customer credit and foster billing accuracy.
- Improved service quality, addressing client concerns promptly and professionally.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Managed multiple strategic projects with numerous sub-projects or work-streams.
Technical Program Manager
VerizonBusiness
11.2008 - 06.2012
- Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
- Developed and implemented curriculum and training materials appropriate for use at all skill levels.
- Performed risk management assessments on projects.
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
- Increased team efficiency with effective resource allocation, task prioritization, and workload balancing strategies.
- Reduced technical debt through proactive identification and resolution of system bottlenecks and architectural issues.
Customer Service Manager
SITA
06.2006 - 11.2008
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Operational Supervisor
Team Lease (Orange Business Services)
06.2004 - 06.2006
- Improved operational efficiency by streamlining processes and implementing new strategies.
- Acted as Team Leader with a team of 56 members and ensure KPIs are met and making reports on monthly basis. Implemented training programs to enhance employee skills and promote professional growth.
- Monitored progress regularly, adjusting strategies as needed based on performance metrics evaluation.
- Conducted regular performance evaluations, offering constructive feedback that encouraged personal growth among team members.
- Oversaw daily operations, effectively delegating tasks to appropriate team members.
Analyst
Team Lease (GlobalOne)
11.2003 - 05.2004
- Managed chronic issues and expedite them towards resolution and maintain customer relationship and increase customer satisfaction level.
- Provided support to the team in terms of productivity, mutualisation in order to share workload & increase operational efficiency and reduce operational cost.
- Actively participated in lean initiatives, promote lean culture and whereas possible identify lean initiatives.
- Entrusted with strategic implementations for a customer centric and high performance culture, emphasizing on empowerment, quality and productivity.
- Maintained letters related to Investor queries/ issues & prepare customer’s database; monitor post service activities like followup with the customers, service reminders and handling customer grievances for superior customer service & assessing customer feedback, analyze and evaluate areas of improvement to provide better customer service.
PC Solution
Hardware Engineer
06.2001 - 10.2003
- To provide hardware related to computer and its periperals devices.
- Follow up with customer for final work order and to configure Personal computer
- Worked closely with product teams to define and prioritize partner feature requests.
Education
640-801 CCNA Cisco Certified Network Associate -
Cisco
Mumbai, India 11.2002 - 01.2003
642-821 BSCI of CCNP (Cisco Certified Network Prof -
Cisco
Mumbai, India 04.2001 -
Diploma in Computer Hardware And Networking (DCH) -
St. Xaviers Institute of Technology
Mumbai, India 07.2002 - 06.2003
Diploma in Business Management -
Wellingkar Institute of Management Development
Mumbai, India 06.2002 - 06.2003
Bachelor of Arts -
ICLES, Motilal Jhunjhunwalla College of Arts, Comm
Mumbai, India 01.1999 - 01.2003
Skills
Project Management
Risk Analysis and Management
Team Leadership
Program Leadership
Decision-Making
Project Coordination
Strategic Planning
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
German
Beginner (A1)
Certification
ITIL V3 Foundation
Interests
Long Drive and Photography
Timeline
ITIL V3 Managers Bridge
02-2024
Business Continuity Manager
Verizon Business India PVT LTD
03.2018 - 08.2022
Service Program Manager
Verizon Comm India PVT LTD
07.2012 - 06.2018
PMP Certification course
03-2011
Managers Certificate in IT Service Management
01-2010
IP Telephony Design FastTrack
09-2009
ITIL V3 Foundation
01-2009
Technical Program Manager
VerizonBusiness
11.2008 - 06.2012
Handling Customer Complaints
07-2008
SITA Service Management Certification Level 1
02-2007
Customer Service Manager
SITA
06.2006 - 11.2008
Operational Supervisor
Team Lease (Orange Business Services)
06.2004 - 06.2006
Analyst
Team Lease (GlobalOne)
11.2003 - 05.2004
640-801 CCNA Cisco Certified Network Associate -
Cisco
11.2002 - 01.2003
Diploma in Computer Hardware And Networking (DCH) -
St. Xaviers Institute of Technology
07.2002 - 06.2003
Diploma in Business Management -
Wellingkar Institute of Management Development
06.2002 - 06.2003
PC Solution
Hardware Engineer
06.2001 - 10.2003
642-821 BSCI of CCNP (Cisco Certified Network Prof -
Cisco
04.2001 -
Bachelor of Arts -
ICLES, Motilal Jhunjhunwalla College of Arts, Comm
01.1999 - 01.2003
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