Hi, I’m
ROHAN SURESH KUMAR
Health Care Manager
Navi Mumbai
Summary
Center Manager dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with hair transplant and cosmetics surgery markets and proactive in capturing new customers and business opportunities.
Overview
4
years of professional experience
Work History
Hair Free Hair Grow ClinicMumbai
Clinic Manager
04.2022 - Current
Job overview
- Take consultations for hair transplant and convert them into sales - Liaise with healthcare professionals and patients about treatment plans - Oversee clinic operations and staff duties - Manage the clinic's budget, billing system, and inventory -
- Develop procedures to deliver optimal patient care - Perform hiring, training, and performance evaluation of staff - Manage internal and external communications, and answer queries
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Coordinating with all the international client for there surgery also helping them for pick up transfer, hotel booking and return transfer
New Roots Hair ClinicBandra
Center Manager
09.2019 - 03.2022
Job overview
- Oversaw daily operations as Center Manager - Managed patient consultations and post-care services
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managing call center team for consultation line up.
- Supervising surgery for hair transplant
Dr Nishita Cosmetic
Assistant Manager
Job overview
- Managed outbound call center and customer service operations - Consulted patients for hair transplant, achieved sales targets
- Coordinating with international clients for cosmetic surgery like gynaecomastia, tummy tuck , breast implant, liposuction.
- Taking care of pre and post care for all cosmetics procedure
Artius Cosmetic Clinic ( Dr Sagar Gundewar)Kharghar
Clinic Manager
Job overview
- Calling for hair transplant and other cosmetics surgery.
- Surgery line up following up with the client for pre and post surgery
- Managing OPD timing lineup consulting accordingly.
- Hitting sales target month and month.
- Coordinating with Vendors for marketing and making sure campaign is working for all cosmetics surgery.
IGraft Global Hair Services
Assistant Manager & Center Manager
Job overview
- Achieved daily sales targets, managed patient consultations - Coordinated center targets, provided customer support
Dr Batras Aesthetic Solutions
Asst Manager
Job overview
- Call Center & Centre Manager Head - Led call center team, coordinated with vendors for leads - Provided customer support, contributed to digital strategies
Dr Anjali Mukerjee Pvt Ltd
Team Leader
Job overview
- Managed domestic call center, achieved daily sales targets - Provided customer support, retained customers
Dr Batras Pvt Ltd
Team Leader
Job overview
- Handled domestic call center, achieved sales targets
- Telecaller, TCS e-Serve Pvt Ltd - Managed credit card collections, achieved high rankings
Gn Resound India Pvt Ltd
Sales Executive
Job overview
- Managed sales for hearing aids, developed distributors
Education
TYB.Com
University Overview
Cleared all subjects except one ATKT) - F.Y
B.Com
Mumbai Board
H.S.C
University Overview
GPA: 60%
Mumbai Board
S.S.C
University Overview
GPA: 60%
Skills
Communication Skills Interpersonal Effectiveness Problem Solvingundefined
Timeline
Clinic Manager
Hair Free Hair Grow Clinic
04.2022 - Current
Center Manager
New Roots Hair Clinic
09.2019 - 03.2022
Assistant Manager
Dr Nishita Cosmetic
Clinic Manager
Artius Cosmetic Clinic ( Dr Sagar Gundewar)
Assistant Manager & Center Manager
IGraft Global Hair Services
Asst Manager
Dr Batras Aesthetic Solutions
Team Leader
Dr Anjali Mukerjee Pvt Ltd
Team Leader
Dr Batras Pvt Ltd
Sales Executive
Gn Resound India Pvt Ltd
TYB.Com
B.Com
Mumbai Board
H.S.C
05.2003
Mumbai Board
S.S.C
05.2001
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