Rohini Lama
Operations Manager
New Delhi
Summary
Polite, proactive professional with over 6 years of experience in operations, program management, and client engagement. Adept at managing large-scale educational programs, executing high-impact webinars, and coordinating cross-functional initiatives. Quick to adapt, strong communicator, and known for driving learner satisfaction and engagement.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Assistant Manager of Operations
Great Learning
02.2025 - Current
- Manage upsell products and monthly communications to 60K+ alumni.
- Drive $200K in monthly revenue through targeted engagement and campaigns.
- Plan, execute, and scale webinars to generate enrolments.
- Coordinate with marketing and analytics teams to develop new tools and launch quarterly initiatives.
Program Manager
Great Learning
10.2022 - 02.2025
- Achieved highest NPS of 73; closed 9 cohorts with 5K+ learners.
- Generated 60% referrals and reduced attrition to 8% through consistent engagement.
- Delivered seamless learning experiences and ensured high cohort satisfaction.
Operations Executive
Campk12
06.2020 - 10.2022
- Coordinated live sessions between students and teachers.
- Observed demo classes and resolved real-time operational issues.
- Managed CRM and client communication efficiently.
Travel Consultant
Travel Triangle
10.2018 - 07.2020
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
Education
Bachelor of Technology - Computer Science
Alliance University
Bengaluru, India 04.2001 -
High School Diploma -
G.Rio School
Kohima, India 04.2001 -
Skills
- Communication skill with the focus on customer service
- Microsoft office , C, C, Python Basic
- Prompt engineering
- Good communication and written skills
- Time management abilities
- Business development
Timeline
Assistant Manager of Operations
Great Learning
02.2025 - Current
Program Manager
Great Learning
10.2022 - 02.2025
Operations Executive
Campk12
06.2020 - 10.2022
Travel Consultant
Travel Triangle
10.2018 - 07.2020
Bachelor of Technology - Computer Science
Alliance University
04.2001 -
High School Diploma -
G.Rio School
04.2001 -
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