Rohini Borse
Collection Specialist
Mumbai
Summary
Profile Snapshot Over 15+ years of experience in Collection, accounts receivables, Revenue Assurance, Risk analytics, Strategic Management. 4+ years’ experience in Oracle & 4+ Years’ experience in Microsoft Dynamic Navision. 2 years in Netsuite, Sales Force, Yay Pay. An effective communicator with excellent relationship & team management skills. Career objective To Work in a professionally challenging environment that provides an opportunity of continuous learning, stimulating in terms of exposure to the various intricacies and complexities of specific issues in the field of Finance & Accounts & Operations.
Overview
17
17
years of professional experience
21
21
years of post-secondary education
2
2
Languages
Work History
Senior Collection Analyst
Cheetah Digital
Mumbai
04.2019 - 08.2022
- O Main tasks to correct or implement Business processes to fix or mitigate Revenue losses
- O Ensure effective billing procedures in place from generation, rating, billing, collection & revenue recognition
- O Ensuring Timely billing to all clients for India Region
- O To familiarize self with all credit control, accounting, quality and other relevant company procedures ensuring that these are strictly adhered to
- O Ensure customers pay within their agreed payment terms, chasing payments if necessary, as per the company’s debt collection policy
- O Effectively dealing with customer account queries / complaints, including liaising with other teams, to ensure they are brought to a satisfactory conclusion
- O Effective and timely updating and reconciliation of sales ledger accounts including numerous proforma customers including online payments
- O Collection of all Account Receivable invoices: Contact customers, Meet Customers regularly, follow up on payments and engage late payers to maximize collection efficiency, minimize past dues
- O Conduct weekly AR review calls/meetings with Sales & key stakeholders for the portfolio
- O Identify disputes & expedite dispute resolution by escalating to respective stakeholders
- Engage with sales/order Management, as required
- O Maintain credit files, prepare credit assessment of new and existing customers and approve credit limits in line with limits Authority
- O Where appropriate recommend legal action, in discussion with commercial organization & Finance
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Prepared accounts receivable-related journal entries for accounting month-end close.
Collection Manager
Docplexus Online Services Private Limited
07.2018 - 04.2019
- O Managing start to end revenue process
- O Credit Control - Credit check, Credit rating, Credit period, Credit monitoring, Follow up, Debtors review, vendor registration, compliance & due diligence assessments
- O Collection - Collection of critical buckets > 180 days, Repossession process, maintain collection tracker, review with Sales & Management, keeping track of all collection receipts
- O Accounts Receivable - Billing, Debit note & Credit note, Accounting, Debtors scrutiny, Bank
- Reconciliation, TDS reconciliation etc
- O Revenue Assurance - Establishing revenue chain, Customer response Management, SOPs for revenue management, internal control & audit to avoid revenue leakage.
Recovery Manager
ADWAYS INNOVATION INDIA PVT LTD, Adways Inc
07.2017 - 06.2018
- O Main tasks to correct or implement Business processes to fix or mitigate Revenue losses
- O Revenue Assurance–Validating Monthly reports, studying new products, product mixes, monthly revenue of various services, genre-wise, geography-wise and platform-wise revenue-volume analysis, and related MIS
- O Hand-on experience in Digital Business (Mobile, Desktop, Brands & Affiliates) o Create Collection Buckets of Recovery Accounts based on payment overdue date to follow up on allocated client accounts for collections of over dues
- O Effectively dealing with client account queries / issues, including liaising with other departments, to ensure they are brought to a satisfactory conclusion
- O Maintain relationship with customer for the overdue payments
- Handle and resolve customer queries effectively, visit to client for any issues or delays in payment
- O Support the business on data quality management i.e
- Improving the quality of customer information available through timely feedback
- O Ensure all clients pay within their agreed payment terms, chasing payments if necessary, as per the company’s debt collection procedure
- O Effective and timely updating and reconciliation of sales ledger accounts including numerous proforma customers including online payments
- Circulating DSO (Daily Sales Outstanding) to Key Account
- Management
- O Achieve the targeted resolution in respective buckets every month
- O Conduct weekly AR review calls/meetings with Sales & management team for the collection, flagging of
- Overdue Outstanding Payments
- O Identify disputes & expedite dispute resolution by escalating to respective teams, Engage with
- Sales/Order Management/Assurance teams, as required
- O Collection Discipline, Proper receipting, Audit Ratings
- O Where appropriate recommend legal action, in discussion with commercial organization & Finance
Assistant Manager
12.2011 - 07.2017
- O Reviewing Regular Revenue Process, Revenues booking & invoicing
- O Tracking all the Invoices Dispatching/Emailing to client
- O Responsible for ensuring all receivables and outstanding TDS for Businesses are collected on time
- O Driving collection process with the objective of reducing DSO
- O Regular follow ups with defaulting clients including liaising with legal and business for litigation
- O Working closely with Businesses for any issues impacting collections
- O Ensuring weekly / monthly MIS are accurately generated and distributed with defined action plan
- O Ensuring that the vendor follows the process / procedures / strategies laid down and also meets all number targets & deliverables
- O Customization and development of operating System (Microsoft Dynamic NAV) o TDS Reconciliation and follow up for TDS certificates
- O Handle all Audit queries related to AR – for Statutory Audit & Inter Audit o Bank Reconciliation entries.
Lead Executive
First Advantage Private Limited, Quest Research
02.2007 - 12.2011
- O Handled Receivables for 3 Countries
- (INDIA, US & UAE) o Leading collection team
- O Follow up for the payments with clients (Key accounts) o Checking & ensuring all receipts are accounted in Oracle system, Reconciliation of Customer accounts, TDS follow up and maintaining the file, o Coordinating with Client Account Manager/ Business heads for recovery of the payment for key clients, presentation of receivables to the management team
- O Reporting Monthly collection report, DSO, >180 & 365 days’ trends to the Management (CFO) &
- HOD
- O Set up Team Targets, training to team members
- O Tracking attendance & performance of the team members.
Process Associate
TCS E-serve Limited
05.2005 - 09.2006
- O Verification of Mortgages & handling MIS & Analysis
- O Quality checking of loan processed by the junior processor
- O Training as well as solving queries of junior processor’s
- O Handling MIS reports, Analysis for all over e-Serve’s unit
- O Handling Web sites for data collation
- O Mas site (Management Assurance Services), GMRS (Global Management Resource System.)
Education
Higher Secondary - Maths & Accounting
D.G. Ruparel College
Mumbai 06.2001 - 04.2022
Bachelor of Commerce - Accounting And Finance
Annamalai University
ChennaiSkills
Computer Knowledge - MS office, Outlook
Proficient in English, Hindi & Marathi
Experience in Microsoft Dynamic Navision, Sales Force
Codes reviewing
Aging reports analysis
Accurate payment posting
Cash application
Planning and Coordination
Key Result Areas: Collection, Accounts receivables & Revenue assurance MIS Reports for the Top Management in respect of Monthly Revenue & collection Receivable management through proper follows up with Marketing Personnel & Parties All statutory Compliance in respect of TDS, GST & Service Tax Cash/Fund Flow Management and day to day monitoring of Banking Activity, Bank reconciliation
Travelling, Adventure..
Love travelling to shift delete all stress and ignore all electric machines around us. Just love to be surrounded by nature and mountains.
Timeline
Senior Collection Analyst
Cheetah Digital
04.2019 - 08.2022
Collection Manager
Docplexus Online Services Private Limited
07.2018 - 04.2019
Recovery Manager
ADWAYS INNOVATION INDIA PVT LTD, Adways Inc
07.2017 - 06.2018
Assistant Manager
12.2011 - 07.2017
Lead Executive
First Advantage Private Limited, Quest Research
02.2007 - 12.2011
Process Associate
TCS E-serve Limited
05.2005 - 09.2006
Higher Secondary - Maths & Accounting
D.G. Ruparel College
06.2001 - 04.2022
Bachelor of Commerce - Accounting And Finance
Annamalai University