Rohini Chaudhary
Senior Technician and Software Sales
Meerut
Summary
A dedicated technical professional with strong background in diagnosing and resolving technical issues, coupled with proven track record of enhancing system performance. Known for reliability and capacity to adapt to evolving project requirements, fostering collaborative team environment. Key strengths include problem-solving, technical acumen, and effective communication.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Senior Technician and Software Sales
DELL
Gurugram
06.2021 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Providing assistance and troubleshooting for users encountering issues with hardware, software services.
- It involves diagnosing problems, guiding users through solutions, and ensuring smooth operation of systems or products.
- Contribute to product improvement by reporting recurring issues and user feedback to developers.
- With all this pitched for the software sales to the cx and make sure to inform every detail of the service.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
Technical Sales Advisor
TELE PERFORMANCE
Gurugram
05.2019 - 04.2021
- Utilizing CRM systems to track interactions, preferences and purchase history to personalize communication and provide tailored support to customers.
- Providing exceptional customer support through various channels including phone, email and chat to promptly address issues.
- Conducting customer surveys and gathering feedback to understand their needs, preferences and pain points.
- Contributed to annual revenue growth by consistently meeting or exceeding individual sales goals within competitive markets.
- Mentored junior team members on product knowledge and sales techniques, fostering a supportive work environment that encouraged growth and development.
Sales Representative
CONCENTRIX
Gurugram
05.2017 - 01.2019
- Achieved sales targets consistently through effective communication and customer engagement.
- Demonstrated expertise in problem-solving and effective communication.
- In a Bustling telecom sales environment, I engaged customers with product knowledge, emphasizing the benefits of our diverse range of communication services.
- I actively Listened to their needs, tailored solutions, and adeptly handled objections, ultimately fostering positive connections that translated into successful sales.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client/customer interactions.
Education
Executive MBA - Business Analytics
Symbiosis
Pune, India 04.2001 -
Bachelor of Commerce -
YBN
Ranchi, India 04.2001 -
Skills
Troubleshooting and resolution
Technical assistance
Customer support
Effective communication
Sales support
Awards
- Awarded as Zero DSAT Rockstar many times
- Was awarded as a top seller of the year
Timeline
Senior Technician and Software Sales
DELL
06.2021 - Current
Technical Sales Advisor
TELE PERFORMANCE
05.2019 - 04.2021
Sales Representative
CONCENTRIX
05.2017 - 01.2019
Executive MBA - Business Analytics
Symbiosis
04.2001 -
Bachelor of Commerce -
YBN
04.2001 -
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