Rohini Dasari
Technical support engineer
Visakhapatnam
Summary
- Seeking a position where I can expand experience in the field of customer support/technical support and utilize said experience to improve career and the company's overall reputation.
- Over five years of experience interacting with international clients supporting different projects in terms of technical support and customer service.
- Experience working and supporting SaaS CRM
- Strong written and verbal communication skills.
Overview
9
9
years of professional experience
1
1
Language
Work History
Technical Support Associate
Lockstep
04.2022 - 08.2023
- Communicated effectively with non-technical customers, translating complex concepts into easily understandable language.
- Enhanced customer satisfaction by efficiently resolving technical issues related to CRM.
- Managed challenging customer situations with professionalism, demonstrating empathy while maintaining focus on finding solutions.
- Provided timely responses to customer inquiries, ensuring high level of client satisfaction and retention.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Collaborated with team members to develop comprehensive support strategies, enhancing overall service quality.
- Streamlined troubleshooting process for improved resolution times and increased customer satisfaction.
- Assisted in training of new Technical Support Associates, fostering a culture of teamwork and continuous improvement within department.
Senior Support Associate
TCS
03.2018 - 03.2019
- Active directory support (password reset and account creation and modification), Distribution list creation and modification, L1 support related MS outlook applications
- Redirection of tickets according to user's concern.
Sales Associate
Techno soft Solutions
05.2015 - 06.2016
- Responsible for taking care of the trainees opting services of the institute, assisting with troubleshooting related to the MS office applications and after-sales support
- Handling campaigns involving promotion of the institute and helping the customers with the information related to the courses offered and packages.
Customer Service
Amazon
09.2014 - 04.2015
- Responsible for resolving issues related to customer accounts and orders and handling information related to the website and troubleshooting technical issues when accessing the site orders made on the website and responsible for making a record and escalate any recurring instances related to delivery, products received by the customer and product available on the website.
Tech Support
GENPACT
5 2013 - 7 2014
- Troubleshooting system related issues at L1 level and support for issues related to network such as basic system troubleshooting starting from checking LAN connectivity and the internal proxy recorded in the browser and support related to basic applications used by the GE employees such as Microsoft outlook, thunderbird(level 1 support) KRONOS,Citrix ,domain password reset and active directory password reset, resolving remote connectivity issues when trying to connect to VPN and handling issues related to synchronizing emails and activating devices provided by GE, responsible for resolving and escalating issues mentioned above according to the impact on the business.
Education
B. Tech -
vignan institute of engineering
HSC - undefined
Sri Chaitanya junior college
SSC - undefined
Bhashyam public school
Skills
Remote Support
Dateofbirth
06/09/1991
Place
Bangalore
Signature
DASARI ROHINI PRASAD
Overallworkexperience
5 years
Personal Information
- Date of Birth: 06/09/1991
- Nationality: INDIAN
Timeline
Technical Support Associate
Lockstep
04.2022 - 08.2023
Senior Support Associate
TCS
03.2018 - 03.2019
Sales Associate
Techno soft Solutions
05.2015 - 06.2016
Customer Service
Amazon
09.2014 - 04.2015
Tech Support
GENPACT
5 2013 - 7 2014
B. Tech -
vignan institute of engineering
HSC - undefined
Sri Chaitanya junior college
SSC - undefined
Bhashyam public school
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