Painting
Rohini Jandhyala
Director - Operations
Hyderabad
Summary
Experienced Director Of Operations with 19 years of proven abilities in managing operations with exceptional team supervision, proficient in managing operations, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets.
Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
Director of Operations
Cafe Italia
Hyderabad
02.2008 - Current
- Saved 33% of expenditure by implementing cost-saving initiatives that addressed long-standing problems.
- Added 20 new clients for every recurring quarter.
- Maintained Customer Retention Rate between 88% and 96% over a ten-year period.
- Manage and monitored employee activities.
- Assign day-to-day responsibilities of team.
- Monitored operations at client end.
- Ensured smooth functioning of business.
- Problem solving to solve issues at various levels.
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Achieved team goals through formalized training plans, coaching and performance management.
Assistant Manager - Operations
HSBC
Hyderabad
08.2003 - 06.2008
- As Assistant Manager, primary responsibility is to manage team involved in processing Multi-currency payments and transfer them across the world as per customer request, ensuring quality service.
- Advice SWIFTs to various Banks, by advising routing.
- To meet all core standards and audit adherences of company.
- To meet set norms related to work in terms of RPH, Productivity and Quality.
- Cascade information and updates, queue monitoring and workflow and team motivation to accomplish daily tasks.
- Imparted Process Training to 20 executives.
- Developed and recommended plans for internal controls and review risk management policies.
- Analyzing potential risk areas, briefed and trained employees on potential risk.
- Prepared check list for Fraud identification and escalation matrix for further investigation.
- Conducted analysis to identify areas of risk and enhance workflow.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Migrated high voice based Process from United Kingdom (Business Area) to India.
- As part of Migration designed and implemented Training Plan.
- Coordinated with On-site Projects department for successful implementation and running of process.
- Received appreciation from Business Area for on time and successful implementation of Process.
- Prepared daily and weekly reports of trainees to ascertain trainee's performance and progress.
- Devised process Training Plan, Learning Curve, Procedural Manual, Call Procedures, Reports generation , Call Monitoring.
- Promote individual and collective morale, sense of responsibility, co-operative attitude, and good relationships.
Process Migration :
Trainer
Zap Infotech
Hyderabad
03.1999 - 07.2001
- Scheduled and taught in class to increase learning opportunities.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Educated clients on proper use of products and systems.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Prepared and presented supplementary learning material to support structured lessons.
- Developed individualized training plans to achieve staff readiness
- Supported productivity increase and business growth through new hire training and mentoring
Systems Associate
NIIT
Vizianagaram
02.1998 - 02.1999
- Conducted system analysis and implementation to maintain and improve computer systems.
- Planned computer systems using information engineering and structured analysis.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Improved systems with addition of new features and infrastructure.
Client Servicing Associate
Prasad Video Digital
Chennai
04.1996 - 01.1998
- Booking orders.
- Monitoring work assigned to various departments.
- Preparing Accounts Statement.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Education
Diploma - Computer Applications
Kothari Academy
Chennai 06.1993 - 07.1994
B.Com - Commerce With Accounts
Andhra University
Visakhapatnam 05.1990 - 06.1993
GED -
LDGJ Junior College
Vizianagaram 07.1988 - 06.1990
High School Diploma -
St Josephs English Medium High School
Vizianagaram 07.1987 - 06.1988
Skills
Process migration
Customer relationship management
Strategic planning and execution
Performance Analysis
Process improvements
MS Excel
MS Office
Staff training/development
Business Development
Budgeting and forecasting
Project development and life cycle
Risk analysis and management
Accomplishments
- Received a letter of appreciation from Malcolm Wagget for Walkathon 2005.
- Received the Best Performer award for the month of June 2005 from the AVPO.
- Received the Best Performer award for the month of April 2005 from the AVPO.
- Received the 1st Prize for the Section as a part of Independence Day Celebrations.
- Received the 2nd Prize for the Best Dressed Team as a part of new year celebrations.
- Received the 1st prize for the QUALITY POSTER CONTEST as a part of the Quality Week celebrations in August 2004 across Hi-tech.
- Received the Best Performer award for the month of December 2003 from the AVPO.
Interests
Soft toy making
Music
Dance
Timeline
Director of Operations
Cafe Italia
02.2008 - Current
Assistant Manager - Operations
HSBC
08.2003 - 06.2008
Trainer
Zap Infotech
03.1999 - 07.2001
Systems Associate
NIIT
02.1998 - 02.1999
Client Servicing Associate
Prasad Video Digital
04.1996 - 01.1998
Diploma - Computer Applications
Kothari Academy
06.1993 - 07.1994
B.Com - Commerce With Accounts
Andhra University
05.1990 - 06.1993
GED -
LDGJ Junior College
07.1988 - 06.1990
High School Diploma -
St Josephs English Medium High School
07.1987 - 06.1988