Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Affiliations
Timeline
Generic

Rohini Khandale

Pune

Summary

Dynamic Senior Quality Analyst with a proven track record at Tech Mahindra Pvt. Ltd, excelling in root cause analysis and corrective actions. Adept at implementing process improvements and leveraging customer feedback to enhance product quality. Recognized for innovative problem-solving and a commitment to continuous improvement, driving significant enhancements in quality assurance outcomes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Quality Analyst

Tech Mahindra Pvt. Ltd
Pune
09.2014 - Current
  • Performed root cause analysis of reported defects and developed corrective action plans accordingly.
  • Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
  • Investigated customer complaints regarding product defects or malfunctions.
  • Trained new Quality Analysts on established procedures and techniques used in assessing product quality.
  • Monitored performance metrics to assess the effectiveness of quality control initiatives.
  • Implemented changes based on customer feedback to improve overall satisfaction with products.
  • Maintained quality assurance procedure documentation.
  • Analyzed issues and recommended corrective actions to improve final results.

Senior Quality Analyst

EXL Services Pvt. Ltd
Pune
04.2010 - 09.2014
  • Develop and implement quality assurance processes to ensure the highest quality of product and service deliver
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Bacher of Commerce - Account And Auditing

S N D T School
Maharashtra Pune
06-2004

Skills

  • Root cause analysis
  • Corrective actions
  • Process improvement
  • Customer feedback
  • Performance metrics
  • Quality documentation
  • Problem solving
  • Innovative thinking
  • Continuous improvement mindset

Languages

Marathi
First Language
English
Beginner
A1

Accomplishments

  • Pat on the back
  • Bravo

Certification

  • QC certification
  • Lean Six Sigma

Affiliations

  • Kaizen Improvement process:

Timeline

Senior Quality Analyst

Tech Mahindra Pvt. Ltd
09.2014 - Current

Senior Quality Analyst

EXL Services Pvt. Ltd
04.2010 - 09.2014

Bacher of Commerce - Account And Auditing

S N D T School

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Rohini Khandale