ROHINI KHANDELWAL

Global Alliances Manager | Prodapt

(ServiceNow Elite Partner | Sitetracker Partner | Salesforce.
May 2024 – Present

• Drive growth across ServiceNow, Sitetracker, Salesforce in the USA, Canada, and Africa through strategic ISV alliances and co-sell motions.
• Collaborate directly with partner teams to build joint go-to-market (GTM) strategies, driving revenue acceleration and expanding Prodapt’s footprint across enterprise clients.
• Leverage consultative and solution-based selling to translate technical capabilities into measurable business value for customers.
• Build and nurture strategic enterprise relationships, fostering long-term client success, retention, and satisfaction.
• Recognized for leadership, innovation, and strategic partnerships that contribute directly to organizational growth and partner ecosystem success.
• Cultivated strategic partnerships by aligning objectives with stakeholders, enhancing collaboration and driving project success rates.
• Led cross-functional teams to implement innovative solutions, resulting in improved operational efficiencies and client satisfaction.
• Developed comprehensive market analysis reports that informed decision-making and identified new business opportunities for growth.
• Spearheaded initiatives to streamline communication processes, fostering collaboration and reducing project turnaround times significantly.
• Coordinated global alliance initiatives, leveraging technology platforms to enhance visibility and engagement across partner networks.

• Identified market trends and opportunities to capitalize on new business prospects with the team of sales and operations staff to drive revenue growth and provide a delightful customer experience.
• Developed and implemented sales and customer strategies to meet and exceed regional sales target of INR 15,00,000 monthly with 7 team members, ensuring operational efficiency across multiple locations within the region.
• Collaborated with cross-functional teams to ensure seamless execution of sales and operational initiatives.

• Spearheaded GTM strategies by analyzing market trends, competitor intelligence, and emerging brand insights to drive strategic growth.
• Orchestrated high-impact marketing campaigns, managing ₹1 million monthly budget and leading a 5-member BDM team with a focus on excellence and ROI.
• Secured marquee partnerships with industry leaders including Blinkit, Tata IMG, Maruti Suzuki, Zomato, Thyro Care, VLCC, Milk Basket, and others.
• Championed sales acceleration and customer retention through data-driven marketing, innovation, and strategic partner enablement.
• Directed end-to-end digital and performance marketing initiatives, consistently surpassing revenue and brand objectives.
• Leveraged Salesforce CRM and analytics dashboards to optimize campaign efficiency, maximize ROI, and enable insight-led decision-making.

• Advanced from Business Development Manager to Assistant Area Manager, leading operations across five high-revenue territories — Gurgaon, Bhiwadi, Rewari, Faridabad & Noida.
• Led and mentored a team of BDMs, achieving consistent 15–20% quarterly sales growth and strengthening regional performance.
• Onboarded 435+ residential societies, generating ₹1.5–2.0 million in monthly recurring revenue, significantly expanding brand reach and market penetration.
• Built strategic alliances with leading real estate developers — DLF, Ansal, BPTP, Omaxe & RPS, driving collaboration and local brand dominance.
• Executed targeted market research to identify new business clusters and competitor gaps, resulting in 20% increase in qualified leads.
• Streamlined sales operations and optimized inventory management using data-driven insights to improve overall efficiency and profitability.

• Handled key accounts such as Apple, Nykaa, Travel Triangle, BSES Electricity City Board, DHBVN Electricity Board.
• Directly responsible for dealing with government and private sector companies by providing them with human resources through appropriate Training Programs.
• Responsible for Customer Service and Customer Retention through increased customer satisfaction and issue handling, achieving a 15% increase in Customer Retention rates.
• Managed Quality Standards assurance program, including on-site evaluations, internal audits, and customer surveys.

• Joined as an Associate for B2B/B2C division. Promoted to Team Leader for Gurgaon and Jammu & Kashmir region. Directly dealing with the UAE clients. Managing a team of 20 sales representatives in the respective regions for sales growth and consistently meeting targets.
• Worked closely with UAE’s high-end customers like LULU, schools, hotels, and restaurants, enhancing customer relationships.
• Monitored weekly sales and prepared MIS reports for senior management, ensuring adherence to quality standards.
• Facilitated training programs and team meetings for sales personnel in order to successfully close deals and increase revenue share.

• Assisted in developing and implementing sales strategies, managing customer inquiries, and providing timely responses, leading to a 15% increase in customer satisfaction ratings.
• Participated in sales meetings and presentations, analyzed sales data, and generated reports for management.
• Collaborated with cross-functional teams to ensure smooth operations.