ROHINI MUKHERJEE
KOLKATA
Summary
To seek a job that will give me a platform to combine my creative ability and pragmatic approach towards the best and most productive future and work with better organization & job satisfaction same with giving best and hard work.
Overview
7
7
years of professional experience
Work History
PROCESS CO-ORDINATOR
SHRIRAM INDUSTRIES & EXPORT PRIVATE LIMITED
01.2023 - 01.2025
- Coordinating with walk-in customers and online offline customers.
- Coordinating and support purchase, accounts, management, cash, bill department, site supervisors, electricians, engineers and others outside working people of company.
- Scheduling interviews for candidates.
- Arranging meetings for directors.
- Stock keeping of all stationary and office items.
- Tracking bills & clearing payments.
- Entry exit data maintaining of employees.
- Event planning and managing.
- Maintaining company and directors bank account related works.
- Data entry.
CUSTOMER CARE EXECUTIVE
MOHAN IMPEX
01.2021 - 01.2023
- Coordinating with online, offline, primary & secondary customers.
- Lead & mentor sales executives in all states manage their attendance, push them for their sales target and look their performance metrics.
- Promotional activities & product demonstration.
- Product, service, & delivery related complaints from customers & channel partners resolve it through replace, exchange & others process.
- Collecting customers & channel partners feedback over phone about product and channel partners feedback about timely delivery.
PROCESS COORDINATOR & DOMESTIC ADMIN
MEGAA MODA PRIVATE LIMITED
01.2020 - 01.2021
- Purchase order making.
- Taking orders for prawns and rtf from customers and channel partners.
- Coordinating with prawns plant and rtf plant generate E way bills and delivery challan.
- Invoice generating.
- Advance payment collection against the order.
- Promoters attendance maintaining, prepare their work schedule and sale target.
- Monthly payment collections from channel partners & customers.
- Physical visit in depot for stock checking.
- Admin related works.
- Delivery planning (train, bus, lorry, car).
- Contacting with hotels & restaurants and quotation sending.
BACK OFFICE & CUSTOMER SUPPORT
KAILASH CABLE NETWORK
01.2018 - 01.2020
- Follow up for timely payment of cable and Wi-Fi connection.
- Customers complaint receiving and send the electrician to complaint area.
- Advance payment collecting before stop the cable & Wi-Fi connection.
- Remote set top box any product related issue solving.
Education
GRADUATION -
CALCUTTA UNIVERSITY
01.2018
H.S -
W.B.C.H.S.E
01.2014
MADHYAMIK -
W.B.B.S.E
01.2012
Skills
- Customer support
- Logistics
- Backend
- Team management
- Leadership
- Process coordinator
- Supervising
- Inventory control
- Stock keeping
Qualification
B.com (Hons)
Languages
- English (fluent read & write)
- Hindi (fluent read & write)
- Bengali (fluent read & write)
- English (fluent read & write)
- Hindi (fluent read & write)
Hobbies and Interests
- Singing
- Dancing
Disclaimer
I hereby state that all the details furnished above are true to the best of my knowledge and belief.
Additional Qualification
- M.S office
- Word
- Excel
- Advance excel
- Google sheet
- Outlook
Personal Information
- Total Experience: 8 years
- Date of Birth: 07/08/96
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hinduism
Timeline
PROCESS CO-ORDINATOR
SHRIRAM INDUSTRIES & EXPORT PRIVATE LIMITED
01.2023 - 01.2025
CUSTOMER CARE EXECUTIVE
MOHAN IMPEX
01.2021 - 01.2023
PROCESS COORDINATOR & DOMESTIC ADMIN
MEGAA MODA PRIVATE LIMITED
01.2020 - 01.2021
BACK OFFICE & CUSTOMER SUPPORT
KAILASH CABLE NETWORK
01.2018 - 01.2020
GRADUATION -
CALCUTTA UNIVERSITY
H.S -
W.B.C.H.S.E
MADHYAMIK -
W.B.B.S.E