Rohini Mule
Collection Analyst
Hyderabad
Summary
Experienced Collections Specialist bringing 7+ years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
AR Collection Analyst
Othain Software Pvt Ltd.
07.2023 - Current
- Collaborated with cross-functional teams to address root causes of late payments and implement corrective actions.
- Provided training for new hires on best practices in collections strategies, contributing to a well-prepared team.
- Improved delinquency rates by consistently monitoring and analyzing account portfolios.
- Conducted credit risk assessments on potential customers, supporting informed decisions about extending credit terms.
- Served as a subject matter expert within the collections team, providing guidance and support to colleagues on complex cases.
- Enhanced cash flow for the company with timely collection efforts on overdue accounts.
- Maintained strong relationships with clients to ensure prompt payment and encourage repeat business.
Collections Specialist
Wipro
08.2022 - 07.2023
- Responsible for monitoring and maintaining assigned accounts – customer 50 calls day and any correspondence, customer reconciliations in order to follow-up collection in fast paced goal oriented.
- Contact customers with overdue accounts and attempt to either collect overdue amount or negotiate payment payment plan to collect it in installments.
- Provide correspondence and supporting documentation in fast paced, goal- oriented collections department in timely basis. Increased sales by 10%.
- Make outbound calls on outstanding accounts. Deliver exceptional customer experience in all interactions through inbound and outbound calls to meet goals.
- Researched accounts and completed due diligence to resolve collection problems.
- Used probing techniques to determine debtors' reasons for delinquency.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements for accounts receivable organized.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on engaging consistent basis of detail- oriented.
- Follow-up with various departments to get supporting documents / info for dispute /deductions resolution.
- Resolve customer issues and complaints concerning billing disputes with excellent communication, time management. Responsible for performance management of collection teams and periodic, reporting, SOX control, performance outcome, invoice status.
- Preparing weekly forecast and discussion with clients, expected cash, end of month cash, Risk and opportunities.
- Support cash application team on invoicing reconciliation, clerical tasks payment identifications.
Accounts Receivable - Coordinator
UPS Logistics Pvt. Ltd
02.2017 - 08.2022
- Processing, verifying, Filing, researching and posting receipts for goods sold or services rendered transactions.
- Maintaining records regarding payments and account status in
- Contact customer via email to apply missing remittance details or when there are discrepancy. Established bond with customer and increased performance.
- Performed and Clearing aged items on time & with proper follow up.
- Obtaining information from other departments to ensure Math records are accurate and complete and that accounts receivable ledgers and journals are up to date for data entry detail-oriented.
- Responsible to maintain Record Keeping, Math data for paperwork Internal Audit with 100% Accuracy.
- Working with collections department to review and research account and client payment and credit history to develop new or better repayment terms.
- Generating Mathematical reports and statements for Researcher internal use for bookkeeping software and clerical tasks with time management skills.
Senior Accountant
Maruti Suzuki Pvt Ltd
09.2013 - 10.2015
- Analyze and Processing Accounts Receivable administrative open invoices typing with their respective customer
- Reconciling, Researching Invoice Numbers transaction that disputed items are reviewed it and necessary action taken
- Handling Customers Complain and concern & Motivated Build Relationships with excellent communication, Time Management
- Resolving customer billing related queries and Increased sale by 10%.
- Prepare and publish report and send it to senior Management attention to detail.
- Maintaining accurate updated database of client information 50 Customers for accounting data entry accounts receivable.
Education
MBA - Finance
Bharti Vidyapeeth Deemed University
Pune, Solapur, Maharashtra 07.2011 - 05.2013
B. Com - Accounting & Finance
Aurangabad University
Shri Chhatrapati Shivali Colleage 07.2008 - 05.2011
Skills
Invoice Statements Detail-Oriented
Collections
New hire training
Financial Management
Account Reconciliation
Finance
Financial statements expertise
History research
Cash application
Accurate payment posting
Aging reports analysis
Goals and performance
Performance improvements
Call center experience
Analytical, Accountability, Self motivated
Self-motivated, Problem solving
Accomplishments
- Trained and supervised 10 new team members to improved and enhance the Productivity of account receivable and computer skills with 90% accuracy on database over a period of 2 year
- Customer Satisfaction 3
- Maintained a customer satisfaction rate of 95% for 2019 through my Excellent communication Skills & Leadership for my Departments
- PERSONAL PROJECTS
- Funds Flow Statement
- Title :- A study of Funds Flow statement receivable at katraj dudh dairy, Pune
- Period : 50 Days
- Responsibilities
- Achievements/Tasks
Additional Information
- ACHIEVEMENTS Awards: , 1. Received Spark of Brilliance for the month of jan-2019 . Won four accounts Competency Card for Productivity, Team Work four Competency Card for Productivity, Team Work Departments. Productivity.
Certification
SAP FICO : Electromech Enterprises Pvt Ltd an ISO 9001-2008 Certified Organization.
Timeline
AR Collection Analyst
Othain Software Pvt Ltd.
07.2023 - Current
Collections Specialist
Wipro
08.2022 - 07.2023
SAP FICO : Electromech Enterprises Pvt Ltd an ISO 9001-2008 Certified Organization.
03-2022
SAP HANA : Electromech Enterprises Pvt Ltd an ISO 9001-2008 Certified Organization.
03-2022
Accounts Receivable - Coordinator
UPS Logistics Pvt. Ltd
02.2017 - 08.2022
Senior Accountant
Maruti Suzuki Pvt Ltd
09.2013 - 10.2015
MBA - Finance
Bharti Vidyapeeth Deemed University
07.2011 - 05.2013
B. Com - Accounting & Finance
Aurangabad University
07.2008 - 05.2011