Rohini Pradeep
CSA, Trainer
Bengaluru
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SPS associate position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Email Support Representative
Amazon
Bengaluru
10.2021 - 01.2022
- Developed effective strategies for managing challenging situations, resulting in positive outcomes.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
- Achieved high-quality support by consistently meeting or exceeding performance metrics.
- Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Customer Service Representative
Concentrix
Bengaluru
03.2017 - 01.2018
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Trainer
Intelenet Global Services
Bengaluru
04.2014 - 08.2016
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Stayed current on industry trends and advancements, incorporating new techniques into existing training programs as needed.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Customer Service Representative
Intelenet Global Services
Bengaluru
10.2013 - 03.2014
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor Of Arts -
Gitam University
Bengaluru 2016
Skills
Complaint Handling
Languages
English
Advanced (C1)
Kannada
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Email Support Representative
Amazon
10.2021 - 01.2022
Customer Service Representative
Concentrix
03.2017 - 01.2018
Trainer
Intelenet Global Services
04.2014 - 08.2016
Customer Service Representative
Intelenet Global Services
10.2013 - 03.2014
Bachelor Of Arts -
Gitam University
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