Rohini Saigal
Thiruvananthapuram
Summary
Accomplished BPO professional with a decade of experience, specializing in elevating customer experiences and streamlining operations. Proven ability to thrive in high-pressure environments, leveraging exceptional multitasking and time management skills to enhance team productivity and customer satisfaction. A forward-thinking problem solver, I quickly adapt to new technologies and processes, driving innovation and growth. Adept at building strong relationships with clients and colleagues, I bring a proactive, results-oriented approach, ready to contribute to the success of a dynamic team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Production Specialist
RRD
Thiruvananthapuram
08.2014 - Current
- I identified cost-saving opportunities through workflow optimization and resource utilization.
- Implemented solutions to resolve issues and maintain customer service standards.
- Collaborated with departments to communicate policy changes and streamline processes.
- Evaluated employee performance, set clear goals, and delegated tasks to drive productivity.
- Guided teams through complex challenges, offering direct support to boost efficiency.
- Ensured accurate and timely completion of work.
- Conducted internal audits of business processes to identify areas for improvement.
Shift Manager
Software Incubator
Thiruvananthapuram
10.2012 - 07.2014
- Developed positive relationships with staff, customers, and vendors.
- Trained new employees on customer service and product knowledge.
- Resolved escalated customer complaints and service issues.
- Managed staff scheduling, ensuring adequate coverage.
- Guided employees during peak periods and delegated tasks efficiently.
- Maintained compliance with company standards and operational guidelines.
- Resolved staff conflicts and motivated team members to improve performance.
Education
Bachelor of Commerce -
Kerala University
Trivandrum01-2005
Skills
- Process Improvement
- Quality Inspection
- Process Validation
- Time Management
- Problem Solving
Accomplishments
Received Big Leap Award in Dec 2014.
Received Best Debutant Award in 2015 Quarter - 1.
Received Trailblazer Award in July 2022
Received Trailblazer Award in Dec 2022
Received Thank you card for achieving 98% Quality from March -Sep 2016
Certification
GEAR UP program
ILLUMINATE Program in May 2018
Letter Writing Training program in Aug 2017
Timeline
Production Specialist
RRD
08.2014 - Current
Shift Manager
Software Incubator
10.2012 - 07.2014
GEAR UP program
ILLUMINATE Program in May 2018
Letter Writing Training program in Aug 2017
Bachelor of Commerce -
Kerala University
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