Rohini Uikey
Nagpur
Summary
Empathetic customer service professional recognized for delivering high productivity and operational efficiency. Demonstrates expertise in conflict resolution, data entry, and customer relationship management, contributing to positive experiences and outcomes. Exceptional communication and problem-solving skills enhance adaptability in dynamic environments, driving customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Executive
Concentrix Service Pvt Ltd
Pune
07.2021 - 12.2023
- Give the solution to the customer for their queries they raised, understand what the customer actually wants to say, as I work in L2 support, when the L1 team raised the complaint, which is assigned to.
- As an L2 agent, I have to provide the exact resolution to the customer and close the case.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
MBA - Business Administration
Sinhgad Institute of Management
Pune, Maharashtra11-2021
Bachelor of Science - Computer Applications Development
City Premier College
Nagpur10-2018
Skills
- Customer outreach
- Customer relationship management
- Presentation skills
- Relationship building
- Customer queries
- Analytical thinking abilities
- Management skills
Languages
- English
- Hindi
- Marathi
Certification
- Python, Durga Software Solutions, Hyderabad APRIL 2019 -JUNE 2019
- Core Java, Durga Software Solutions, Hyderabad APRIL 2019 -MAY 2019
- UI Technologies, Durga Software Solutions, Hyderabad MAY 2019-JUNE 2019
Timeline
Customer Service Executive
Concentrix Service Pvt Ltd
07.2021 - 12.2023
- Python, Durga Software Solutions, Hyderabad APRIL 2019 -JUNE 2019
- Core Java, Durga Software Solutions, Hyderabad APRIL 2019 -MAY 2019
- UI Technologies, Durga Software Solutions, Hyderabad MAY 2019-JUNE 2019
MBA - Business Administration
Sinhgad Institute of Management
Bachelor of Science - Computer Applications Development
City Premier College
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