Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Rohini Uikey

Rohini Uikey

Nagpur

Summary

Empathetic customer service professional recognized for delivering high productivity and operational efficiency. Demonstrates expertise in conflict resolution, data entry, and customer relationship management, contributing to positive experiences and outcomes. Exceptional communication and problem-solving skills enhance adaptability in dynamic environments, driving customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Executive

Concentrix Service Pvt Ltd
Pune
07.2021 - 12.2023
  • Give the solution to the customer for their queries they raised, understand what the customer actually wants to say, as I work in L2 support, when the L1 team raised the complaint, which is assigned to.
  • As an L2 agent, I have to provide the exact resolution to the customer and close the case.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Education

MBA - Business Administration

Sinhgad Institute of Management
Pune, Maharashtra
11-2021

Bachelor of Science - Computer Applications Development

City Premier College
Nagpur
10-2018

Skills

  • Customer outreach
  • Customer relationship management
  • Presentation skills
  • Relationship building
  • Customer queries
  • Analytical thinking abilities
  • Management skills

Languages

  • English
  • Hindi
  • Marathi

Certification

  • Python, Durga Software Solutions, Hyderabad APRIL 2019 -JUNE 2019
  • Core Java, Durga Software Solutions, Hyderabad APRIL 2019 -MAY 2019
  • UI Technologies, Durga Software Solutions, Hyderabad MAY 2019-JUNE 2019

Timeline

Customer Service Executive

Concentrix Service Pvt Ltd
07.2021 - 12.2023
  • Python, Durga Software Solutions, Hyderabad APRIL 2019 -JUNE 2019
  • Core Java, Durga Software Solutions, Hyderabad APRIL 2019 -MAY 2019
  • UI Technologies, Durga Software Solutions, Hyderabad MAY 2019-JUNE 2019

MBA - Business Administration

Sinhgad Institute of Management

Bachelor of Science - Computer Applications Development

City Premier College
Rohini Uikey