Rohin Kumar Tewatia
Gautam Buddha Nagar
Overview
2
2
years of professional experience
Work History
SAP Consultant
hexagen
Gurgaon
12.2023 - Current
- Provided expertise and guidance to clients regarding SAP modules such as FI, CO, MM, SD, HR, and PP.
- Configured the system to meet customer requirements in order to optimize performance of their business processes.
- Assisted in troubleshooting and resolving technical issues with the SAP system.
- Managed end-to-end testing activities for software development projects.
- Performed post go-live support activities including monitoring of transactions, providing user training.
- Identified areas of improvement in existing processes through optimization techniques.
Customer Service Executive
policybazaar.com
Gurgaon
12.2023 - 11.2024
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Ensured that all customer queries were handled quickly and professionally.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Analyzed data from surveys to determine trends in customer needs and preferences.
- Prepared detailed reports of daily activities for management review.
Marketing Executive
kunal print pack
Faridabad
08.2022 - 10.2022
- Managed relationships with external vendors, agencies and suppliers to ensure effective delivery of services.
- Conducted market research to identify consumer trends and preferences.
- Analyzed customer feedback to improve the quality of products and services.
- Maintained an up-to-date database of customers' contact information.
Education
BBA - Marketing Management And Research
Pandit Jawaharlal Nehru College
Fraidabad05-2020
MBA - Business Analysis
GLA University
Mathura Skills
- S/4 HANA
- Goal Setting
- Analytical Thinking
- Client Relations
- Tableau
- Advance excel
- Arabic Language A2 Level
Languages
Hindi
First Language
English
Advanced (C1)
C1
Arabic
Elementary (A2)
A2
Timeline
SAP Consultant
hexagen
12.2023 - Current
Customer Service Executive
policybazaar.com
12.2023 - 11.2024
Marketing Executive
kunal print pack
08.2022 - 10.2022
BBA - Marketing Management And Research
Pandit Jawaharlal Nehru College
MBA - Business Analysis
GLA University