Rohit kumar
New Delhi
Summary
Accomplished Front Office Manager with a proven track record at Hotel Tevoli Cititel, adept in Team Management and Reservation Management. Excelled in enhancing guest satisfaction and maximizing occupancy rates, significantly contributing to revenue growth. Skilled in resolving guest complaints and managing financial transactions, demonstrating exceptional issue handling and operational efficiency.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Hotel Tevoli Cititel
03.2014 - 04.2017
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Office Manager
Hotel Bamyan
06.2017 - 06.2019
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Front Office Manager
JRD Exotica
10.2020 - Current
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Assisted sales department in upselling hotel services, increasing revenue through upgrades and add-on packages.
Education
10th CBSE BOARD
12th CBSE Board
Bachelor of Arts -
Delhi University
Skills
- Team Management
- Issue handling
- Reservation Management
- Records Management
Timeline
Front Office Manager
JRD Exotica
10.2020 - Current
Front Office Manager
Hotel Bamyan
06.2017 - 06.2019
Front Office Manager
Hotel Tevoli Cititel
03.2014 - 04.2017
10th CBSE BOARD
12th CBSE Board
Bachelor of Arts -
Delhi University
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