Rohit
Mohali
Summary
My self-motivated ethos and disciplined management style are reflected in my ability to navigate diverse operational areas, particularly in providing employee coaching and constructive feedback. I am a top-tier problem solver and conflict manager, with a proven track record as a project leader capable of addressing both routine and complex business challenges with a resourceful and creative approach. My skill set positions me as an asset to any team, ready to tackle the demands of a dynamic business environment.
Overview
7
7
years of professional experience
Work History
Operations Team Leader
Taskus India
07.2024 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Optimized team performance, providing clear guidance and setting achievable goals.
TEAM LEADER OPERATIONS
Teleperformance
01.2023 - 07.2024
- Lead team management initiatives, driving peak performance and excellence in meeting organizational goals
- Execute detailed pre-shift briefings for team alignment and productivity maximization
- Manage and resolve client escalations, upholding superior customer satisfaction standards
SME
Teleperformance
06.2022 - 12.2022
- Provided expert floor support, ensuring operational excellence and team guidance
CUSTOMER CARE EXECUTIVE
Teleperformance
06.2021 - 06.2022
- Managed customer inquiries with prompt and accurate email support, ensuring a seamless service experience
GUEST RELATION EXECUTIVE
Mahindra Holidays & Resorts
01.2018 - 06.2021
- Managed inbound and outbound customer communications, ensuring efficient resolution of inquiries and booking requests
- Skillfully handled reservations with precision and attention to guest preferences
- Drove revenue growth through strategic upselling of rooms and additional services
- Addressed customer complaints and feedback, consistently delivering satisfactory and timely solutions
Education
DIPLOMA - Front office (Hotel Management)
NFCI
Solan01.2019
BACHELOR OF ARTS - ARTS
Indira Gandhi National Open University
Solan01.2019
Skills
- Ability to work under pressure
- People Management
- Leadership
- Teamwork
Hobbies and Interests
Playing Chess, Travelling & Tracking, Riding Bikes
Accomplishments
- Award-winning Supervisor for 6 consecutive months, recognized for exceptional leadership among 20 experienced supervisor groups.
- Got a reward of Employee Retention Champion with zero attrition record for six months.
LINKS
Linkedin: https://www.linkedin.com/in/rohit-panwar-15979a204?utm_source=shar...
Timeline
Operations Team Leader
Taskus India
07.2024 - Current
TEAM LEADER OPERATIONS
Teleperformance
01.2023 - 07.2024
SME
Teleperformance
06.2022 - 12.2022
CUSTOMER CARE EXECUTIVE
Teleperformance
06.2021 - 06.2022
GUEST RELATION EXECUTIVE
Mahindra Holidays & Resorts
01.2018 - 06.2021
DIPLOMA - Front office (Hotel Management)
NFCI
BACHELOR OF ARTS - ARTS
Indira Gandhi National Open University
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