Rohit
Delhi
Summary
Dynamic operations manager with expertise in team management, project coordination, and employee training. Proven track record of enhancing workflow optimization and customer satisfaction through effective performance evaluation and best practices implementation.
Overview
8
8
years of professional experience
Work History
Team Leader Manager
Everise India PVT LTD
Mohali
08.2025 - Current
- Led daily team meetings to communicate objectives and address concerns.
- Trained new employees on company policies and operational procedures.
- Monitored team performance and provided constructive feedback regularly.
- Implemented best practices for enhancing team collaboration and communication.
- Identified areas where teams could improve their skillset.
- Recruited, trained, and supervised new staff members.
Operations Manager
Taskus
Gurgaon
10.2022 - 07.2025
- Managed daily operations to ensure efficiency and smooth workflow.
- Coordinated with teams to maintain high-quality service standards.
- Trained staff on best practices and operational procedures.
- Monitored performance metrics to identify areas for improvement.
- Facilitated communication between departments to streamline processes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Collaborated with team leaders on quality audits.
- Oversaw financial management, budget management, accounting and payroll activities.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Manager
Teleperformance India PVT LTD
Mohali/Delhi
10.2020 - 10.2022
- Led daily team meetings to discuss project updates and task assignments.
- Developed training materials for new employees to enhance onboarding processes.
- Assisted in implementing process improvements to streamline operations.
- Resolved customer inquiries and escalated issues to management as necessary.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Reviewed completed work to verify consistency, quality, and conformance.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
HR Recruiter
Concentrix
Chandigarh
12.2018 - 09.2020
- Collaborated with hiring managers to identify staffing needs and job requirements.
- Screened resumes and applications for qualified candidates across various positions.
- Conducted initial phone interviews to assess candidate qualifications and fit.
- Managed job postings on multiple platforms to attract diverse talent pools.
- Coordinated interview schedules between candidates and hiring teams effectively.
- Utilized applicant tracking systems to streamline recruitment processes and documentation.
- Developed relationships with potential candidates through networking and outreach efforts.
- Provided support during onboarding processes, ensuring a smooth transition for new hires.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Source qualified candidates through online job boards, social media networks, referrals.
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Explained job duties, compensation and benefits to potential candidates.
- Facilitated job application processes for qualified candidates.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Participated in local job fairs and recruitment events for prospective hiring.
Customer Service Representative
Concentrix
Chandigarh
10.2017 - 12.2018
- Assisted customers with inquiries and issues via phone and chat.
- Resolved customer complaints efficiently to enhance satisfaction.
- Maintained comprehensive knowledge of products and services offered.
- Collaborated with team members to improve service delivery processes.
- Provided training and support to new customer service representatives.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Skills
- Team management
- Project coordination
- Employee training
- Performance evaluation
- Customer relationship management
- Workflow optimization
- Strategic planning
- Time management
- Remote team management
- Job posting management
- Candidate screening
- Interview coordination
- Staff training and development
- Onboarding support
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Punjabi
Upper Intermediate (B2)
B2
Accomplishments
BEST MANAGER OF THE YEAR 2023
Timeline
Team Leader Manager
Everise India PVT LTD
08.2025 - Current
Operations Manager
Taskus
10.2022 - 07.2025
Assistant Manager
Teleperformance India PVT LTD
10.2020 - 10.2022
HR Recruiter
Concentrix
12.2018 - 09.2020
Customer Service Representative
Concentrix
10.2017 - 12.2018