ROHIT ARORA

Customer Service Executive

2016 – 2018

• Delivered exceptional client service by meeting and greeting international clients at the airport and ensuring their seamless transfer to hotels.

• Built strong client relationships through effective communication and attention to detail.

Transport Duty Officer

2018 – Present

• Promoted to lead and oversee the transport department, managing daily operations efficiently.

• Coordinated with vendors to ensure optimal service delivery while maintaining strong professional relationships.

• Monitored driver performance and vehicle quality to uphold safety and service standards.

• Supervised and guided a team, fostering collaboration and productivity.

• Prepared competitive quotations and responded to client inquiries professionally via email.

• Greeted and assisted international customers, ensuring a welcoming and efficient service experience.