Rohit Arya

 Handling Delivery Functions for Pre-Sales and Post Sales for Government deliveries.  Work with instructors/vendors and receive all training solutions inputs within defined timelines.  Working on Government bids for cost effective solutions.  Source new talents for different training and propose customized solution based on the requirements  Source qualified personnel to present in-person and online training sessions  Schedules training sessions, monitors whether the information technology are organized, other equipment required, and manages course enrollment  Sourcing local instructor resources for United States and Global for Online Batches.  Overall responsible for execution of Webinars  Involved with Instructors and partners for getting Accreditation and On-Boarding

• Created and ran reports for Managers, Training Administrators, Learning Leaders as needed.
• Built effective working relationships with SMEs & Trainer to efficiently gather content information and feedback.
• Conducted tests or other course evaluations, analyze feedback with the client and SMEs, and adjust the training as needed.
• Exposure of working with distributed, global teams.
• Demonstrate ownership and willingness to resolve issues in a timely manner.
• Forward any issues/escalations to next level of support for further resolution.

• Helping clients to find suitable Trainer to fill their vacancies.
• Conducting phone interviews with prospective candidates.
• Developing a relationship with interviewers.
• Scheduling and execution of planned training.
• Track and Monitor attendance, feedbacks and effectiveness.
• Share with respective stakeholders and raise flags when required.
• Vendor management, instructor evaluation.
• Helping trainees in solving all training queries.
• Overall management of all calendar, Graduates and ad hoc program.
• Maintaining training material, approved instructors, and contents repository.
• Marinating financial (PR/PO) tracker & providing all relevant reports based on training data.
• Drawing up short lists of suitable candidates.
• Involved in negotiating the salary between the client and the candidate.
• Updating the recruitment agency database with the details of potential Instructor.
• Assisting applicants with their interview techniques.
• Cold calling companies to generate more business for the recruitment agency.
• Attending meetings with clients at their offices.
• Ensuring the compliance of any temporary worker or contractor placed.
• Giving clients advice and guidance on appropriate pay rates, training and career development.
• Building own database of clients and contacts.
• Ability to Multitasking Prioritize & manage time efficiently.
• Solid Knowledge & Understanding the new process, policies & Systems.
• Negotiation Skill & Cost management skill.
• Advanced time management skills with ability to balance multiple projects with competing deadline.
• Strong organizational, administrative, documentation and problem solving skills.
• Team work skills.
• Ability to interact effectively with other team members.
• Ability to proactively plan and complete time-sensitive project goals.

• Working as Application support executive for existing client, where I am working on company Stock application Equity & Commodity Market.
• I am responsible to give remote support to our existing and new clients.
• Installing, configuring, administering and securing application in client system.
• Working with customers, to identify computer setting problems and advising on the solution.
• Upgrading and upsizing Software from earlier versions to the latest versions.
• Logging and keeping records of customer queries.
• Analysing call logs so you can spot common trends and underlying problems.
• Updating self-help documents so customers/employees can try to fix problems themselves.
• Working with remote application if the problem is more serious.
• Ensuring high customer satisfaction rates.

• Ensure the compliance to customer processes like service, Incident, Change problem management etc, and initiate, drive and implement service improvements.
• Handling Backups and Database Restore.
• Provide Logins and monitoring the servers.
• Database Tuning.
• Managing the Clinical Inventory of Hospitals.
• Installation & Configuration of SQL Server Environment (SQL 2000 & 2008).