Rohit Arya
Summary
- A senior Client Relationship and Account Management professional with 9+ years of experience partnering with enterprise clients across North America, Canada, India, EMEA, and LATAM.
- Consistently operates as a trusted relationship owner, not a transactional staffing contact. With over 9 years of experience in US staffing and enterprise client services, has demonstrated the ability to manage complex client ecosystems, maintain long-term partnerships, and ensure delivery stability across multiple geographies.
- Data- and AI-driven delivery approach, leveraging ATS insights, VMS analytics, historical hiring patterns, requisition aging, submission-to-interview ratios, interview-to-start conversions, SLA adherence, and vendor scorecards to drive informed decisions and proactive client engagement.
- From a client relationship perspective, acts as a single, dependable point of accountability for his clients. Currently manages 15+ day-to-day client POCs, including hiring managers, program leads, MSP stakeholders, and operational contacts, ensuring clients always know who owns communication, follow-ups, and resolution. Approach is proactive and relationship-first, he anticipates client needs, clarifies expectations early, and prevents escalation through transparency and consistent engagement.
- From a delivery perspective, bridges the gap between client expectations and execution. Translates business needs into clear delivery plans for recruiting teams, manages prioritization across competing requests, and ensures interview coordination, onboarding timelines, and start-date commitments are met without disruption
- Building and managing the entire Recruitment lifecycle comprising of sourcing, screening and identifying talent within a quick turnaround time be it contract, contract to hire or permanent positions (W-2, Corp to Corp, Direct Hire, FTE).
Overview
10
10
years of professional experience
Work History
Account / Relationship Manager
eTeam Inc.
01.2025 - Current
- Clients: American Express, American Express Global Business Travel (US), AON (US), Block, BrightSpeed, Edward Jones Investments (Canada), FICO (US), Logitech, Okta, Paramount CBS Communications, Paramount Pictures Corporation, Procore Technologies, Inc., Viacom, Zillow Group, Inc.
- Serve as the primary relationship manager and account owner for strategic enterprise clients, ensuring continuity, trust, and consistent delivery across geographies while managing a complex network of 15+ active day-to-day client points of contact (POCs) across multiple accounts.
- Act as the single point of accountability for 15+ day-to-day client POCs, including hiring managers, program leads, MSP contacts, and operational stakeholders, ensuring timely communication and clear ownership.
- Manage high-frequency client interactions involving requirement clarification, interview feedback, hiring prioritization, onboarding timelines, and contractor performance discussions.
- Balance and prioritize competing client requests across multiple accounts while maintaining service quality and response SLAs.
- Build strong working relationships with hiring managers, program leaders, and MSP stakeholders through regular connects, status updates, and transparent communication.
- Gain deep understanding of each client's business model, internal approval workflows, and workforce planning cycles to provide proactive and dependable staffing support.
- Lead ongoing client governance through weekly and monthly review calls focused on delivery health, upcoming demand, risk mitigation, and continuous improvement.
- Translate client expectations into clear execution plans for recruiting teams, reducing misalignment and rework.
- Manage and guide a dedicated team of recruiters, ensuring client priorities are clearly understood and executed without friction.
- Personally oversee interview coordination, offer discussions, onboarding alignment, and start-date confirmations to deliver a consistent and positive client experience.
- Serve as escalation point for client concerns, resolving issues quickly and professionally to protect trust and long-term account stability.
Service Delivery Specialist
eTeam Inc.
01.2022 - 12.2024
- Clients: HP Enterprise, Intel Corporation, Bank of the West, BrightSpeed, CSAA Insurance Group, a AAA Insurer, Equinix Inc., VISA, FICO, Juniper Network, Lumen, Morgan Stanley, NetApp, Inc., NewYorkLife, Nordstrom, Inc, Okta, Orsted, Perspecta, Pinterest, Thales US, Veritas.
- Managing a portfolio of 26+ clients from different domains including IT, Non-IT, Manufacturing, Retail Stores, Social media, Energy Utilities.
- Responsible for Bandwidth allocation, team management, recruitment, sales, delivery, client relationship and active portfolio management and working with the Recruiter Managers to helping them meeting there Day to Day and Monthly targets.
- Responsible for Sales, Business Development & Customer Relationship activities for Retail, Consumer Goods, Healthcare, Pharmaceutical, Networking, Cloud Infrastructure, Automation, Automotive, and Hospitality Verticals.
- Management of the account plan, investing time in strengthening existing client relationships and strategic new clients and conducting Weekly and Monthly Account reviews to find the gaps.
- Creating sales strategy and plan for pipeline generation. Key stakeholder management.
- Involved in Client coordination, coordinating with MSP/VMS executive and point of contacts, Requirement gathering and insights information gathering, Coordinating Interviews, Offers, Onboarding, timesheets, conversion fees, contract management and renewal.
- Attending weekly, monthly, quarterly meeting with MSP and Clients along with MSP optimization meetings.
- Generating, overviewing and providing Monthly, Quarterly and yearly reports to the stakeholder.
- Meeting with stakeholders in order to provide the monthly, quarterly progress and business reports.
- Assisting Finance team on timesheet and payment related concerns.
- Coordinating with Contractor care team to provide better services to the candidates working for us on all the clients.
- Coordinating with Onboarding team in order to onboard new candidates hired by the client.
- Coordinating Interviews and preparing candidates for the interview, Negotiating offers, Liaisoning between the client/s and candidates.
- Attending all supplier scorecard calls, reviewing performance metrics, managing second level escalations along with SDM.
- Providing account status update, performance metrics, improvement plans to the management.
- Ensured achievement of the SLA metrics, service KPIs and customer satisfaction.
- Interfaced with client managers/leads to address any delivery issues and concerns.
Recruitment Lead
eTeam Inc.
01.2020 - 12.2021
- Leading a team 10+ recruiters serving client - HP Enterprise, HP Inc, NetApp, Azco, Hoag Hospitals, Salinas Valley Memorial Hospital.
- Updating and maintaining daily, weekly, monthly performance report in terms of submittals, interviews and hires ratio to the management.
- Coordinate Interviews between candidates and client project coordinator (POC), gather and share candidates availability for Interview, send calendar invitations for Interviews confirmed, rescheduling interviews, coordinating feedback, etc.
- Coordinate onboarding process which involved: Offer Acceptance, final rate negotiation and confirmation both with the Client & Candidate Employer, coordinate the Background Verification process with candidate, confirmation on Tentative Start Date for candidates, uploading candidate information in the client system in order to generate PO.
- Attending Daily, weekly and Monthly client calls including vendor optimization, position description and gathering requirement specifics.
Senior Technical Recruiter
eTeam Inc.
02.2017 - 12.2020
- Worked with the client Like- HP Enterprise, HP Inc, DXC Technology, Perspecta.
- Handled the tasks of screening, selecting and submitting candidates to job orders within a defined discipline.
- Assigned the tasks of utilizing on-line database, candidate referrals, internet and networking to identify potential candidates.
- Assigning requirements, creating plan of the day, qualifying candidates, submitting candidatures to the portal in absence of Recruiting lead.
- Dealing with consultants on W2 tax form, and have assisted them with salaried and/or per hour rate packages including benefits/without benefits.
- Assigned the tasks of negotiating offers with candidates to meet target gross margins of the organization.
- Responsible for recruiting and maintaining good relationship with existing candidates of the organization.
- Performed recruitment tasks by applying the policies, rules and procedures of the organization.
- Understanding the clients requirements, coordinating for shortlisting and screening including preliminary interview of the candidates.
- Responsible to understand and analyze the requirements in different domain categories.
- Coordinating, Scheduling & Conducting Interviews.
- Expertise in using job portals like Dice, Monster, CareerBuilder, Jobdiva etc.
- Keeping Track of Responses & Shortlisting Profiles.
Senior Technical Recruiter
Amiga Informatics
06.2016 - 01.2017
- Handled the tasks of screening, selecting and submitting candidates to job orders within a defined discipline.
- Assigned the tasks of utilizing on-line database, candidate referrals, internet and networking to identify potential candidates.
- Assigning requirements, creating plan of the day, qualifying candidates, submitting candidatures to the portal in absence of Recruiting lead.
- Dealing with consultants on W2 tax form, and have assisted them with salaried and/or per hour rate packages including benefits/without benefits.
- Assigned the tasks of negotiating offers with candidates to meet target gross margins of the organization.
- Responsible for recruiting and maintaining good relationship with existing candidates of the organization.
- Performed recruitment tasks by applying the policies, rules and procedures of the organization.
- Understanding the clients requirements, coordinating for shortlisting and screening including preliminary interview of the candidates.
- Responsible to understand and analyze the requirements in different domain categories.
- Coordinating, Scheduling & Conducting Interviews.
- Expertise in using job portals like Dice, Monster, Careerbuilder, Jobdiva etc.
- Keeping Track of Responses & Shortlisting Profiles.
Senior Technical Recruiter
Technology Resource Group
12.2015 - 05.2016
- Handled the tasks of screening, selecting and submitting candidates to job orders within a defined discipline.
- Assigned the tasks of utilizing on-line database, candidate referrals, internet and networking to identify potential candidates.
- Assigning requirements, creating plan of the day, qualifying candidates, submitting candidatures to the portal in absence of Recruiting lead.
- Dealing with consultants on W2 tax form, and have assisted them with salaried and/or per hour rate packages including benefits/without benefits.
- Assigned the tasks of negotiating offers with candidates to meet target gross margins of the organization.
- Responsible for recruiting and maintaining good relationship with existing candidates of the organization.
- Performed recruitment tasks by applying the policies, rules and procedures of the organization.
- Understanding the clients requirements, coordinating for shortlisting and screening including preliminary interview of the candidates.
- Responsible to understand and analyze the requirements in different domain categories.
- Coordinating, Scheduling & Conducting Interviews.
- Expertise in using job portals like Dice, Monster, CareerBuilder, Jobdiva etc.
- Keeping Track of Responses & Shortlisting Profiles.
Education
B. Tech - Computer Science and Engineering
Birla Institute of Applied Sciences
01.2015
Diploma - Information Technology
Skills
- Client Relationship & Stakeholder Management
- Account Ownership & Client Governance
- MSP / VMS Client Engagement
- Recruitment Lifecycle Oversight
- Global Delivery Coordination
- Client Communication & Escalation Management
- Team Leadership & Client-Focused Execution
- JobDiva
- LinkedIn Recruiter
- Outlook
- Excel
- MS Teams
- Zoom
Highlight
Managed Delivery and Sales for a rich portfolio with a diverse set of direct and MSP-driven clients with the GM of Close 1.2K with 166 starts in 2023.
Client Portfolio Summary
- HP Enterprise, 7 years
- Financial Services / Banking: American Express, AON, Bank of the West, CSAA Insurance Group (AAA), Edward Jones Investments, FICO, Morgan Stanley., Technology: Block, Okta, Procore Technologies, Inc., Zillow Group, Inc., Logitech, Pinterest, Veritas, NetApp, Inc., Juniper Networks, DXC Technology., Media & Entertainment: Paramount CBS Communications, Paramount Pictures Corporation, Viacom., Telecommunications / Networking: BrightSpeed, Lumen., Retail / Consumer / E-Commerce: Nordstrom, Inc., Healthcare / Pharma: Hoag Hospitals, Salinas Valley Memorial Hospital, Roche., Enterprise Technology / Hardware: HP Enterprise, HP Inc., Intel Corporation., Government / Defense / Consulting: Perspecta.
Timeline
Account / Relationship Manager
eTeam Inc.
01.2025 - Current
Service Delivery Specialist
eTeam Inc.
01.2022 - 12.2024
Recruitment Lead
eTeam Inc.
01.2020 - 12.2021
Senior Technical Recruiter
eTeam Inc.
02.2017 - 12.2020
Senior Technical Recruiter
Amiga Informatics
06.2016 - 01.2017
Senior Technical Recruiter
Technology Resource Group
12.2015 - 05.2016
B. Tech - Computer Science and Engineering
Birla Institute of Applied Sciences