Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rohit Bankar

Rohit Bankar

Kharghar

Summary

Results-driven professional with over 3 years of progressive experience in customer service, business development, and team leadership across UK and Indian markets. Proven track record of driving performance improvements, resolving high-impact issues, and growing customer satisfaction by up to 20%. Demonstrates strong expertise in lead generation, client relationship management, digital adoption, and CRM utilization, with a history of contributing to business growth and team development. Recognized for adaptable leadership, cross-functional collaboration, and data-informed decision-making that supports organizational success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Partnership Manager

Boston Institute of Analytics
07.2025 - Current
  • Designing and executing the end-to-end franchise acquisition and onboarding strategy.
  • Identifying and evaluating high-potential partners aligned with our brand vision and financial benchmarks.
  • Establishing robust processes for lead generation, franchisee training, and operational handoff.
  • Collaborating cross-functionally with marketing, legal, and operations to ensure seamless setup and compliance.
  • Building territory expansion plans backed by market research and feasibility studies.
  • Implementing early-stage KPIs and performance dashboards to track franchise health and support scalability.

PERSONAL BANKER

LLOYDS BANKING GROUP
01.2024 - 12.2024
  • Promoted Digital Banking adoption, successfully migrating over 65% of customers to online/mobile platforms, improving customer convenience and reducing branch dependency
  • Conducted financial health checks and advised customers on savings & investment products, resulting in a 20% increase in multi-product holdings
  • Handled an average of 100+ customer interactions per day over the phone, delivering high levels of customer service
  • Achieved 95% first-contact resolution on customer queries and complaints, driving customer satisfaction improvements
  • Maintained full compliance with AML/KYC regulations and internal quality standards

CUSTOMER SERVICE REPRESENTATIVE

EASYSHINE GROUP OF COMPANY
03.2021 - 10.2023
  • Managed 200+ client queries daily, maintaining a 98% satisfaction rate.
  • Introduced a feedback response tracker that reduced response time by 25%.
  • Helped retain over ₹1M in business by resolving high-impact escalations effectively.
  • Coached 6+ junior reps, leading to a 15% boost in overall team performance.
  • Navi Mumbai, India

BUSINESS DEVELOPMENT MANAGER

SUPER POWER ALLIANCE
02.2019 - 03.2021
  • Supported lead generation and conversion activities, resulting in a 30% increase in client inquiries.
  • Managed a portfolio of 50+ active clients, maintaining a retention rate of 85%.
  • Conducted outreach campaigns that grew monthly inbound leads by 20%.
  • Participated in 10+ industry events and trade shows, securing 5+ new client deals over one year.
  • Enhanced CRM tracking accuracy by 40%, reducing follow-up delays and improving lead conversion timelines.
  • Contributed to quarterly sales reviews and supported planning for new service offerings, increasing engagement by 18.
  • Navi Mumbai

Education

Master of Science - International Business

QUEENS UNIVERSITY
07.2022

Bachelors - Management Studies

RAMSHETH THAKUR COLLEGE OF COMMERCE & SCIENCE
04.2020

Skills

  • Customer Relationship Management (CRM)
  • Lead Generation
  • Digital Banking & Customer Engagement
  • Customer Service Excellence & Retention
  • Communication & Conflict Resolution
  • Sales & Cross-sell / Up-sell Strategy
  • Problem-Solving & Critical Thinking
  • Team Leadership & Staff Development
  • Performance Metrics & KPI Monitoring
  • Data Analysis & Reporting (SQL, Excel, Power BI)
  • Microsoft Office Suite (Excel, Word, PowerPoint)

Certification

  • Data Analytics (Google)
  • Foundations of Project Management
  • Project initiation: Starting a successful project
  • Foundations of Business Intelligence

Timeline

Senior Partnership Manager

Boston Institute of Analytics
07.2025 - Current

PERSONAL BANKER

LLOYDS BANKING GROUP
01.2024 - 12.2024

CUSTOMER SERVICE REPRESENTATIVE

EASYSHINE GROUP OF COMPANY
03.2021 - 10.2023

BUSINESS DEVELOPMENT MANAGER

SUPER POWER ALLIANCE
02.2019 - 03.2021

Bachelors - Management Studies

RAMSHETH THAKUR COLLEGE OF COMMERCE & SCIENCE

Master of Science - International Business

QUEENS UNIVERSITY

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Rohit Bankar