Rohit Bhardwaj
Banking
Bengaluru
Summary
Enterprising Banker successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Branch Head
AXIS BANK LTD
Bengaluru
04.2013 - Current
- Analyzing the requirements of Corporate and SME clients and suggesting suitable banking services
- And solutions
- Analyzing the trade finance and working capital requirements of the customers and selling them
- Appropriate products
- Executing business plans for maximizing profitability & revenue generation
- Maintaining cordial relations with clients to sustain the profitability of the business
- Generating Revenues from wide range of products (Set up fees and interest from utilization of the
- Limits), Trade and Forex income and meeting the region's revenue
- Coordinating with internal stake holders (Credit/Trade/Treasury/ Operations) so as to find out the best
- Possible product outcome which can be benefit the customer in terms of services and pricing
- Ensuring the processes as per the Guideline
- Analyzing the need of the customer and providing them solutions, services
- Also, cross sell retail-banking product to existing as well as new client
- Involved in the client interaction and maintaining healthy relationship
- Certified trained employee of Finacle uses in the bank.
- Boosted sales and customer loyalty through incentive programs.
Operations Head
AXIS BANK LTD
12.2011 - 03.2013
- And Responsibilities
- Certified trained employee of Finacle user interface in the bank
- Efficiently Worked on Finacle 10 a new version in bank
- Well versed on software such as CBSS, easy pay, Suraksha, Saksham, CRMNext, Paypro etc
- Ensuring the processes as per the Guideline
- Analyzing the need of the customer and providing them solutions, services
- Also, cross sell retail-banking product to existing as well as new client.
PB AUTHORISER/TELLER AUTHORISER
HDFC BANK LIMITED
BIHAR
07.2006 - 11.2011
- Responsibilities
- Worked extensively on Finware, Flexcube corporate, Host & other banking app
- Taking care of quality of service rendered by operations team
- Looking after compliance of all day to day operational activity
- Driving of business initiatives among operations team in accordance with yearly target
- Consistently upgrading knowledge among team members about process and practice
- Taking care of cost effectiveness in day to day branch expenditures
- Constantly keeping a watch on Existing customer portfolio's & driving Deepening- exercise
- Ensuring timely EOD of branch to maintain work life balance of all branch staff
- Enhancing existing portfolio, control attrition by providing excellent service with least TAT delays
- Visiting HNWs customers, handling referrals effectively
- Monitoring operations and risk control at branches as per Service Delivery Branch Process group, Audit and compliance departments
- Conducting fortnightly/monthly reviews as prescribed by Retail Operation Manual, arranging for timely submission of various reports
- Ensuring costs / expenses does not exceed the budget
- Checking, making periodic reviews on staff productivity, mentoring the staff, ensure clarity of business objectives amongst them
- Disposing off unprofitable customers, ensure proper cash management with help of subordinates
- Interacting with direct sales team, providing support to other business groups, planning marketing activities for better visibility and business growth of the branch
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Encouraged departmental employees to present positive, exemplary image to customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted supplier risk evaluations and assisted with regulatory inspections.
Marketing Officer
IFFCO TOKIO INSURANCE SERVICES
NEW DELHI
12.2003 - 06.2006
- To assist Account Manager in managing and achieving business target
- To handle Franchisees and agents towards meeting their business target and customer service
- Efficiently managing Franchisees and Agents of IFFCO TOKIO General Insurance
- Achieved Sales target regularly
- Managing selling channel of 10 Franchisees including 55 agents
- Managing the team of 13 CCA and Relationship Executives
- Business generation and meeting the sales target of the channel
- Recruitment & training of the team members
- Preparation of MIS & relevant reports for Branch Manager
- Sales Reporting to the Vertical Head
- Handling customer queries of claims and policy features.
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.
- Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.
- Managed branding campaigns and event marketing initiatives in print, video, web and social media.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Education
MBA - Marketing Management And Research
IMERT. PUNE UNIVERSITY
PUNE 06.2001 - 06.2003
Skills
CMSundefined
Timeline
Branch Head
AXIS BANK LTD
04.2013 - Current
Operations Head
AXIS BANK LTD
12.2011 - 03.2013
PB AUTHORISER/TELLER AUTHORISER
HDFC BANK LIMITED
07.2006 - 11.2011
Marketing Officer
IFFCO TOKIO INSURANCE SERVICES
12.2003 - 06.2006
MBA - Marketing Management And Research
IMERT. PUNE UNIVERSITY
06.2001 - 06.2003
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