Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Rohit Burhade

Bangalore

Summary

Dynamic Senior Manager with a proven track record at Manhattan Associates, driving cloud services strategy and enhancing customer satisfaction through process automation and cross-functional collaboration. Expert in cost optimization and talent development, leveraging DevOps tools to streamline operations and foster high-performing teams. Committed to delivering scalable, secure solutions in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Manager Technical Support Services

Manhattan Associates
09.2020 - Current
  • Led enterprise-wide Cloud Services strategy and operations across AWS, OCI, and GCP, driving performance, cost optimization, security, and high availability through robust governance and process excellence.
  • Directed global support operations, enhancing customer satisfaction and loyalty by optimizing workflows, implementing automation, and fostering proactive issue resolution.
  • Championed DevOps enablement with tools like Jenkins, Kubernetes, Docker, and Git, streamlining deployment pipelines and accelerating delivery cycles.
  • Built high-performing global teams, aligning objectives with organizational goals, promoting professional growth, and fostering a collaborative, knowledge-sharing culture.
  • Strengthened strategic partnerships with vendors, customers, and internal stakeholders, ensuring service quality, operational scalability, and business alignment.

Sr Staff Technical Support Engineer

A10 Networks
01.2018 - 09.2019
  • Directed multi-cloud infrastructure initiatives across AWS, GCP, Azure, Kubernetes, Docker, Elasticsearch, and Cassandra, delivering scalable, secure, and high-performing platforms.
  • Led large-scale cloud deployments and A10 Harmony Product implementations (on-premises and cloud), optimizing containerized workload management and ensuring operational excellence.
  • Enhanced product adoption and customer success by collaborating cross-functionally to resolve complex issues and publishing Lightning ADC solutions in GCP, AWS Marketplace, Azure, and Alibaba Cloud.

Assistant Manager

Tata Communications Limited
04.2017 - 01.2018
  • Led end-to-end incident management, escalation handling, and customer support across network infrastructure, UNIX-based systems, and proprietary software, ensuring transparency, timely resolution, and high service reliability.

Team Lead

Compucom Systems India Pvt.Ltd
10.2013 - 04.2017
  • Directed system administration for UNIX (Red Hat Linux & Solaris), VMware operations, and large-scale AWS deployments, ensuring security, compliance, and high availability.
  • Integrated load balancing (ELB, HAProxy) and DNS solutions (Route53, Dynect, GoDaddy) while leading troubleshooting for complex infrastructure issues.
  • Oversaw change, problem, and incident management and maintained critical documentation (SOWs, SLAs, OPWOs, white papers) to support governance and operational excellence.

Senior Software Engineer

Persistent Systems India Pvt.Ltd
12.2012 - 10.2013
  • Managed and maintained IBM S-Blade server infrastructure, ensuring optimal reliability, performance, and scalability.
  • Led complex troubleshooting and escalation management for clusters, FTP, databases, and hardware issues, coordinating with IBM and HP for swift resolution.
  • Monitored and optimized infrastructure performance, addressing space, connectivity, processing time, and vendor data collection challenges.

System Engineer

Atos India Pvt.Ltd
08.2010 - 12.2012
  • Enterprise UNIX (Red Hat Linux & Solaris) and VMware infrastructure operations, including build, configuration, patch management, and performance optimization to ensure secure, high-availability environments.
  • Worked on change, problem, and incident management while producing critical operational documentation (SOW, SLA, OPWO, white papers) to support governance and continuous improvement.

Education

Bachelor of Science - Computer Science

Pune University
Pravaranagar
10.2009

Skills

  • Technical support availability
  • 24/7 Tech Support Operations
  • Business Strategy
  • AI & ML
  • ITIL V3 Foundation Certified
  • SLA Management
  • Escalations Management
  • Process Automation
  • PMP
  • Salesforce , JIRA & Atlassian Products
  • Cost Optimization
  • Talent development
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Data-driven decision making

Accomplishments

  • Drove Excellence in Delivery Program in Manhattan 2023/2024
  • Member of Advanced leadership forum in Manhattan.
  • Leadership programs member.
  • Achieved 30% MTTR reduction by developing automation with accuracy and efficiency.

Certification

  • OCI Foundations Associates
  • ITIL V3 Foundations

Timeline

Senior Manager Technical Support Services

Manhattan Associates
09.2020 - Current

Sr Staff Technical Support Engineer

A10 Networks
01.2018 - 09.2019

Assistant Manager

Tata Communications Limited
04.2017 - 01.2018

Team Lead

Compucom Systems India Pvt.Ltd
10.2013 - 04.2017

Senior Software Engineer

Persistent Systems India Pvt.Ltd
12.2012 - 10.2013

System Engineer

Atos India Pvt.Ltd
08.2010 - 12.2012

Bachelor of Science - Computer Science

Pune University

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