ROHIT CHATRASAL

DP World is a Dubai-headquartered global port operator with assets spanning across more than 50 countries. In India, DP World owns, operates, and manages port terminals, internal container depots (ICDs), freight forwarding, cold chain movements, CFSs, rail movements, domestic express, FTLs, and offers a seamless supply chain network to importers and exporters.

Achievements/Tasks:

• Identified and developed new business opportunities in EXIM sales for rail and inland transportation services.
• Built and maintained relationships with importers, exporters, and freight forwarders, driving customer acquisition and retention.
• Achieved revenue and volume growth targets by promoting DP World’s integrated rail and inland logistics solutions.
• Conducted client meetings and reviews to understand requirements, design customized solutions, and ensure long-term satisfaction.
• Prepared competitive pricing models, analyzed market trends, competitor offerings, and negotiated contracts to close high-value deals.
• Managed key accounts to ensure retention, satisfaction, and growth in share of wallet.
• Coordinated with Operations, Documentation, and Customer Service teams to ensure seamless service delivery.
• Ensured strict compliance with EXIM regulations, overseeing shipping documentation, and customs clearance accuracy.

CJ Darcl Logistics Ltd. It is a premier Indian logistics provider. It offers transportation, freight forwarding, warehousing, and supply chain management services. Serving diverse industries with a nationwide network, CJ Darcl is renowned for its reliability, innovative solutions, and commitment to efficient logistics operations across India.

Achievements/Tasks:

• Developed customized logistics solutions by addressing client pain points, delivering value, and driving repeat business.
• Conducted market research and analysis to identify emerging trends, new opportunities, and expansion areas.
• Delivered product demonstrations on logistics modules, highlighting advanced inventory and supply chain management capabilities.
• Achieved exceptional sales performance, consistently exceeding revenue targets, and driving business growth.
• Executed strategic sales planning, aligning solutions with evolving industry trends and client requirements.
• Strong expertise in negotiation, communication, and collaboration across internal and external stakeholders.
• In-depth knowledge of LCL, FCL, FTL, PTL, and air operations, ensuring operational excellence in solution design.
• Built and nurtured long-term client relationships, fostering trust, and improving retention rates.

Cogoport is a global trade platform for importers, exporters, and freight forwarders. It helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options, and costs.

Achievements/Tasks:

• Handled the execution of sea (FCL/LCL) and air export shipments end to end.
• Coordinated with Ops, Customs, and Documentation teams for bookings, clearances, and BL release.
• Managed client communication for documents, SI/VGM submissions, and approvals.
• I drove client retention, onboarding, and acquisition, ensuring a smooth experience.
• Identified upsell and renewal opportunities, and supported revenue growth.
• Maintained shipment records, prepared reports, and invoices for tracking.
• Supported lead generation campaigns via calls, emails, field sales, and social platforms.
• Analyzed customer feedback to improve service delivery.

Delhivery is a leading Indian logistics company. It offers parcel transportation, warehousing, freight, and supply chain management. Serving over 18,600 pin codes, Delhivery is known for its technology-driven solutions, and it handles millions of shipments daily across diverse industries.

Achievements/Tasks:

• Managed B2C, B2B, and D2C clients with over 250,000 monthly shipments, including Nilkamal, Bagrry’s, Sepoy Beverages, and HunyHuny.
• Responsible for over 10% month-on-month volume growth and revenue generation, with a realization rate of over 90% per shipment.
• Built strong client relationships to ensure product adoption, value realization, and upsell/cross-sell growth. Handling day-to-day operational challenges faced by clients and providing timely resolutions.
• Tracked the performance of the top 10 clients monthly, leading review calls, and aligning on business objectives.
• Coordinated with cross-functional teams to provide resolutions to clients, and helped design standard operating procedures to ensure closure within specified TATs.
• Drove cross-selling of logistics solutions (cross-border, FTL, LTL, fulfillment, flash services) to increase revenue share.
• Negotiated pricing, discount structures, and improved client SOW, leveraging Salesforce for daily volume tracking.
• Drove the quarterly Net Promoter Score for the entire customer service team, improving it from -31 to -10 in the last quarter.

ColdEx is India’s top cold-chain logistics provider. Specializing in temperature-controlled warehousing and transportation, it ensures the safe delivery of perishable goods. Serving food, pharmaceuticals, and retail sectors, ColdEx is known for its vast network and high standards of quality.

Achievements/Tasks:

• Ensured customer fulfillment requirements across all parameters, with high service accuracy.
• Performed root cause analysis (RCA) to reduce transit damages, submitted reports, and implemented corrective measures.
• Managed route planning, mapping, and fleet utilization, optimizing vehicle allocation, and reducing costs.
• Coordinated with customers to increase Share of Wallet (SOW), and strengthen long-term partnerships.
• Collaborated with cross-functional teams to bridge the demand-supply gap of fleets across multiple plants.
• Oversaw vehicle documentation and compliance with RTO requirements.
• Handled fleet maintenance, manpower management, and driver payments in line with statutory laws.
• Expanded the key account base by identifying and developing new business opportunities.