Resourceful AVP with 18 years of notable experience in overseeing operations, implementing strategic plans and managing team performance. Possess strong leadership skills, ability to foster productive relationships, and drive business growth. Made significant positive impact by reducing costs and increasing efficiencies in previous roles. Skilled in risk management, budgeting and regulatory compliance, offering solid foundation for success in similar role.
Managed Motor Insurance operations through OEM Dealer Network of Tata Motors, Ford, JLR, Hero Electric, Pure EV, and Kinetic Greens.
Aligned and reviewed field team performance to meet all line of business targets.
Ensured high penetration rates for new and renewal business across all lines of business.
Increased premium ticket sizes by promoting add-on sales through Dealer’s sales and insurance teams.
Coordinated quotes and booked non-motor business such as Fire, Burglary, GMC, GPA, and Motor Trade with appropriate coverages.
Implemented standard operating procedures for business processes and claims management.
Acquired fleet clients for commercial and electric vehicles while ensuring timely claim settlements.
Conducted regular business reviews and data reconciliations with dealer teams and insurance companies.
Identified and onboarded potential Agents, Motor Dealers, and SME clients for insurance business.
Achieved business targets via intermediaries and direct sales to enhance market presence.
Enrolled new agents monthly to promote sustainable business growth.
Arranged training sessions for agents to ensure compliance with IRDA exam requirements.
Delivered regular product training and updates on underwriting guidelines and claims support.
Managed cover note book controls and conducted reconciliations consistently.
Resolved discrepant proposals for policy bookings within stipulated turnaround times.
Maintained strong rapport with channel partners to facilitate collaboration and trust.
Achieved business targets for personal loan disbursement.
Coordinated with assigned bank branches to acquire prospective customers.
Participated in individual sales calls to foster customer relationships.
Closed referral leads generated from online inquiries.
Maximized revenue through cross-selling financial products, including credit cards and loan protection plans.
Maintained awareness of policies regarding money laundering prevention and KYC compliance.
Provided exceptional customer service to enhance client satisfaction.
Collected data and generated leads for SME clients to enhance online listings and revenue.
Achieved targets for SME client listings on online portals and print media directories.
Assisted clients in submitting online inquiries to facilitate communication.
Informed clients about industry-related trade fairs and events for increased visibility.
Reading Books, cooking, travelling, photography