Rohit Chavan
Mumbai
Overview
14
14
years of professional experience
Work History
Store Manager
Parcos
Mumbai
06.2015 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
Team Leader
Shoppers stop
Mumbai
11.2011 - 05.2015
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Team Member
Pantaloons
Mumbai
06.2010 - 10.2011
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Collaborated with team members to maximize productivity and efficiency.
- Greeted customers upon entering the store with friendly demeanor.
- Tracked stock levels on a daily basis to identify shortages or overages.
Education
Bachelor of Commerce - Marketing
Premier College
Navi Mumbai 06-2011
Skills
- Shift Scheduling
- Hourly shift management
- Partnership Building
- Operational budgeting
- Promotional planning
- Risk Management
- Customer Service Management
- Retail Inventory Management
- Store Merchandising
- Loss Prevention
- Store operations
- Cash Management
- Bank and Safe Deposits
Timeline
Store Manager
Parcos
06.2015 - Current
Team Leader
Shoppers stop
11.2011 - 05.2015
Team Member
Pantaloons
06.2010 - 10.2011
Bachelor of Commerce - Marketing
Premier College