Rohit Chopra
Chandigarh
Summary
To describe myself in a nutshell; I am a, Diploma holder in Training & Development from ISTD New Delhi, Certified Trainer from IIBF Mumbai & NIBM Pune with around 14 years of experience in Training and Development and more than 20 years in BFSI sector. Hold functional prudence in business strategy development & implementation, executing business plans, aligning business activities to the vision & strategy of the organization. I have been pivotal in training in BFS, sales and marketing to keep the skill level of the workforce up to date, content development, assessing performances and updating on process related information. Competent in working within the large teams while managing, leading, and training them to ensure effective target achievement. I always keep in mind that “There is always scope for improvement, no matter how long you've been in the occupation”.
Overview
25
25
years of professional experience
5
5
Certifications
Work History
Asst Vice President -L&OD
IPB
10.2024 - Current
- Responsible for guiding other trainers of the subjects in delivery
- Evaluating trainees on various parameters
- Sound knowledge of training delivery and facilitation including in virtual environments
- Developing learning assets using multiple delivery options and media
- Proven participation on Training Improvements Projects
- Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs
- Expertise- Sales training, Behaviour and soft skills training, Product knowledge training, Leadership training, Customer service, Content Development, LMS
- Conducted regular staff meetings to discuss progress on projects and initiatives
- Identified areas for improvement within the organization and developed strategies for addressing them
Senior Trainer-L&OD
Manipal Academy of BFSI
03.2022 - 09.2024
- Developed and delivered comprehensive training programs to new employees
- Created and facilitated engaging learning activities that promoted knowledge retention
- Assessed training needs of existing staff, identified gaps in performance, and created targeted solutions
- Maintained accurate records of trainees' progress and provided feedback on their performance
- Designed effective evaluation tools for assessing the success of training programs
- Conducted post-training evaluations with participants to assess effectiveness of instruction
- Provided guidance and mentorship to junior trainers and instructional designers
- Identified areas where additional training is needed and made recommendations accordingly
- Maintained updated curriculum materials in accordance with changing industry standards
- Collaborated with subject matter experts to create content for courses
- Monitored instructor performance during classes to ensure quality assurance standards are met
- Coordinated logistics for virtual, classroom, or online training sessions as required
- Researched best practices in adult learning theory and applied them when developing curricula
- Facilitated team building activities designed to foster collaboration among staff members
- Adapted existing courses for different audiences based on individual learning styles or preferences
- Created and utilized lesson plans and teaching materials to enhance classes
- Managed training center functions, including development, and implementation of curriculum
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions
Zonal Head-L&OD
Jana Small Finance Bank
12.2019 - 02.2022
- As Zonal Head-L&OD-To manage conduct of new hire training, while also being responsible for the quality performance of the newly trained resources by planning and executing various interventions during the on-the-job training phase
- Overseeing & managing the training budget along with the Training ROI
- Developing the Team members for future growth
- Managing attrition and ensuring the batch throughput as per the business targets and maintain healthy first pass yield (as per defined targets)
- Managing batch productivity & batch quality till the 90 days post classroom training
- Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary
- Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans
- Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement
- Leading a team of trainers & master trainers towards achieving laid down team goals & objectives
- Responsible for driving constant content review, analysis, and improvements where necessary
- Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc
- Leading People, Inspirational Leadership, Promoting Diversity & Inclusion as per Organisational Culture, Mentoring & Coaching Operational & Leadership values
- Improve employee retention and enhance employee engagement
- Succession Planning Qualifications & Mandatory Skills
- Developed training department and team for the zone
- Responsible for training of 2500 employees in sales, behavioural skills, product knowledge and services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Worked with cross-functional teams to achieve goals
- Prioritized and organized tasks to efficiently accomplish service goals
- Collaborated closely with team members to achieve project objectives and meet deadlines
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions
- Recognized by management for providing exceptional customer service
- Achieved cost-savings by developing functional solutions to problems
Trainer/ Coach/ Facilitator (BFSI)
NIIT,WAGONS, CHRYSALIS AND PROEDGE
01.2011 - 11.2019
- Worked as Trainer and Coach for companies like NIIT, Chrysalis, Wagons, ProEdge etc
- Actively worked on projects of imparting training to leaders
- Trained senior management of various companies in BFSI
- Conducted induction trainings, refresher trainings on product knowledge, customer service, operations, and software
- Designed various programmes for managers for BFSI sector
- Trained more than 2500 employees of SBI in customer service
Various Roles in Banking
PNB,INDUSIND BANK,ICICI BANK AND AXIS BANK
01.2000 - 12.2010
- Worked in various top banks like PNB, IndusInd Bank, ICICI Bank and Axis Bank at various positions like Branch Operations Manager, Branch Head, Cluster Manager, Zonal Product Activation Manager etc
Education
Diploma - Training and Development
ISTD
New DelhiCertified Trainer - Studies and classroom learning Course
IIBF
MumbaiPost Graduation - Public Administration
Punjab University
Graduation - Public Administration and Economics
Punjab University
ChandigarhSkills
Strategy
Execution
Management
Change Management
Organizational Development
Training
Development
Content Development
Performance Management
Certification
Certificate course in AML & KYC, IIBF Mumbai, 01/01/11
Projects
Enhancing Business from existing clients through Relationship Management, Undertook the project during Diploma in Training and Development with publication of report.
Timeline
Asst Vice President -L&OD
IPB
10.2024 - Current
Senior Trainer-L&OD
Manipal Academy of BFSI
03.2022 - 09.2024
Zonal Head-L&OD
Jana Small Finance Bank
12.2019 - 02.2022
Trainer/ Coach/ Facilitator (BFSI)
NIIT,WAGONS, CHRYSALIS AND PROEDGE
01.2011 - 11.2019
Various Roles in Banking
PNB,INDUSIND BANK,ICICI BANK AND AXIS BANK
01.2000 - 12.2010
Diploma - Training and Development
ISTD
Certified Trainer - Studies and classroom learning Course
IIBF
Post Graduation - Public Administration
Punjab University
Graduation - Public Administration and Economics
Punjab University
Certificate course in AML & KYC, IIBF Mumbai, 01/01/11
Management Development Course, 01/01/10
Nurturing Talent course, 01/01/07
Train the Trainer, Excalibur Associates, 01/01/01
CAIIB, IIBF Mumbai, 01/01/92
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