Rohit Choudhury
Summary
Experienced UC4 Admin with 10 years in Production Support,
offering extensive maintenance expertise. Proactive issue resolution to
preempt client impact, aligning with ITIL principles for incident,
change, and problem management. Strong analytical, problem-solving
skills, adept at client interactions. Proficiency in Automic UC4 for
monitoring and scheduling. Exceptional interpersonal skills,
confidence in multi-level interactions. Quick technology adoption,
adaptable to 24*7 environments. Intermediate proficiency in Windows
and UNIX commands, with a foundational understanding of Python
Flask and HTML for front-end development.
Overview
10
10
years of professional experience
Work History
Lead Engineer
Empenofore Technologies Pvt. Ltd.
Bangalore
07.2025 - Current
- Deployed at Zinnia through Empenofore Technologies as a Lead Engineer, supporting production applications and business-critical operations.
- Monitor and support batch jobs, scheduled workflows, file transfers, application alerts, and daily production cycles to ensure smooth business operations.
- Provide L2/L3 production support by analyzing incidents, troubleshooting failures, identifying root causes, and resolving issues within SLA timelines.
- Create, monitor, and maintain UC4 workflows and executable objects, including job definitions, schedules, dependencies, file transfer activities, and job execution flows.
- Install, configure, and validate UC4 agents on required servers, ensuring proper connectivity, availability, and smooth job execution.
- Work on Breakpoints, SYNC, external dependencies, job failures, server availability, and other daily cycle-related issues in the UC4 application.
- Use Automic UC4 for workflow monitoring, batch scheduling, job restarts, dependency checks, issue analysis, and operational support activities.
- Work on WinSCP to transfer files to client locations and support secure file movement as part of daily operational activities.
- Write and execute SQL queries for data validation, issue investigation, reporting, and business support requirements.
- Coordinate with internal teams, client stakeholders, and technical teams for incident resolution, change implementation, and problem management.
- Perform regular health checks and proactive monitoring to reduce business impact, improve application stability, and prevent recurring issues.
Software Development Analyst
NTT DATA
Bengaluru, India
05.2019 - 07.2025
- Represent the Production Support organization on company-wide project teams.
- Lead the AMS (Application Management Services) team, coordinating with cross-functional teams and maintaining SLA adherence.
- Ensure smooth operation of critical applications through proactive monitoring and support activities.
- Manage incident resolution to minimize downtime, ensuring quick response and effective troubleshooting.
- Conduct root cause analysis and implement long-term solutions as part of problem management.
- Oversee change management processes to prevent service disruptions during updates or modifications.
- Manage PMO activities, including tracking project deliverables, reporting key metrics, and communicating updates to stakeholders.
- Responsible for providing the support in L2/L3 depending on the priority of the issues to meet client's SLA.
- Writing and executing SQL queries to retrieve and analyze data based on business requirements.
- Identifying and resolving issues related to database performance, errors in queries, and data inconsistencies.
- Excellent knowledge of Application Integration and security setup for roles and responsibilities of users within UC4 Experience in creating Jobs and define Job Properties , FTP through UC4, calendars, schedules, dependency.
- Orchestrate workflows Develop requirements, user test cases, job orchestration process and related documents Setup process / procedures for batch job notifications, alerts, and monitoring / escalation.
- Planning, design, building, testing of batch workflows in the test environment before implementing it in the Production environment.
- Coordinating with other developers, analysts, and stakeholders to understand data requirements and deliver solutions.
- Responsible to execute and monitor the daily, weekly, and monthly jobs.
Software Engineer
Wipro
Bengaluru, India
02.2016 - 04.2019
- Conducting scripts enhancements and maintenance of database etc. and acts accordingly.
- Responsible for solving user queries from various media like Interchange chat channel, Mails and on telephone
- Responsible for providing the support in L2 depending on the priority of the issues to meet client’s SLA.
- Sanitary check in Daily basis/Weekly Basis of environment applications.
- Give the status report of tickets to the manager of our department.
- Providing support to client on 24*7.
- Monitoring the tickets based on the priority and assign to the respective teams.
- Responsible to execute and monitor the daily, weekly and monthly jobs.
- Monitoring the jobs through Control M and troubleshooting.
Education
Bachelor of Technology - Electronics & Telecommunication Engineering
Biju Patnaik University of Technology
Balasore, OR2013
Skills
● Automic UC4
● Windows/Unix Server
● MS Office Suite
● Incident Management
● Problem Management
● Change Management
● BMC Remedy
● Control-M
● Jira
Tools
● Automic UC4
● Windows/Unix server
● MS Office Suite
● Service Center 3
● Splunk
● Jira
● Toad
● Citrix
Timeline
Lead Engineer
Empenofore Technologies Pvt. Ltd.
07.2025 - Current
Software Development Analyst
NTT DATA
05.2019 - 07.2025
Software Engineer
Wipro
02.2016 - 04.2019
Bachelor of Technology - Electronics & Telecommunication Engineering
Biju Patnaik University of Technology